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Professional Profile of Robert -- IT Manager
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Title:
IT Manager

Location:
US-Texas-Austin

Work History:
Robert DeAngelis
209 Northern Trail
Leander TX. 78641
(512) 213-4573
Objective:
Seeking a position that will allow me to use my management skills to advance the company while still allowing me to continue to grow my talents while developing others.

Experience:
10/06 – 3/08 Precision Response Corp. Austin, Texas
Southwest Regional Site Support Manager
• Opened and managed Austin 600 seat call center for PRC’s Verizon Wireless client.
• Opened Carrollton call center 500 plus seat call center with 3 clients and the corporate office for Drive America Holdings.
• Converted the Durant Oklahoma call center to PRC staff.
• Managed the site support technician’s at all three call centers, traveling to Carrollton and Durant once a month.
• Placed orders for equipment and build outs as needed.
• Project management for client roll outs and company projects.

7/04 – 10/06 Precision Response Corp. North Miami, FL
Desktop Site Support Manager Golden Glades Call Center
• Managed 2400-seat call center.
• Worked with Client Services to maintain client accounts.
• Managed client projects for desktop roll out and maintenance of client hosted database’s
• Managed nine support technicians.
• Managed migration of desktops from windows NT 4.0 to XP with Windows 2003 server back bone.

1/02 – 7/05 Precision Response Corp. North Miami, FL
Network Technology and Infrastructure Support Specialist
• Windows NT 4.0, Windows 2000 and Windows 2003 administration.
• Microsoft Exchange 5.5 and 2003 administration.
• Print server configuration.
• Microsoft Clustering for file services on Dell Storage Area Network (SAN).
• Managed Dell CX600 SAN for centralized data, exchange and sql data.
• Creation and maintenance of clustered server shares.
• Creation of and update server installation documentation.
• Project managed backup infrastructure migration.
• Scheduled and monitor data backups and restores with Legato Net worker.

12/99 – 1/02 Precision Response Corp. Miami Lakes, FL
Server Support Specialist
• Windows NT 4.0 and NetWare 3.11-4.10 administration.
• Microsoft Exchange administration.
• Created batch files to customize user logins using Kixstart.
• Automated anti virus updates to network servers and over 400 desktops.
• Migrate Novell print services to NT.
• Migrate from Novell 3.11 to NT 4.0.
• Rebuild NT 3.51 servers to NT 4.0
• Configure DHCP server.
• Created installation documentation for applications.



Experience:


2/97 – 12/99 Precision Response Corp. North Miami, Fl.
Desktop Support Specialist
• Configure new computers and reconfigure old computers to users specified needs.
• Installation of new computer systems.
• Trouble shoot operating system problems on Windows 95, 98, NT 3.51, and NT 4.0.
• Provide support for Microsoft Office 97, Outlook 97.

Software
Knowledge:
• Windows 95, 98, XP Pro, 2000: installations and configuration for stand-alone / network connectivity.
• Windows 2000, 2003 Server and Advanced Server.
• Windows NT: 4.0: Workstation and Server.
• Other PC applications: Microsoft Office, Lotus Notes, and Microsoft Outlook.
• DHCP and WINS configuration.
• Exchange 2003




Skills:
Knowledge/Certifications:
• A+ Certified Technician.
• Dell Server Line.
• Dell/EMC CX600

Education:
Education:
• Specialized Occupational Associate Degree in Electronic Engineering Technology
ATI Career Training Center Fort Lauderdale Fl.
GPA 83.5




Endorsements
Robert has received 1 endorsement.
Robert has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.407 IT Manager US-Texas-Austin Details
No endorsements.
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