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Title: |
IT Systems Administrator
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Location: |
US-Texas-Austin
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Work History: |
IBM (ApexSystem Inc.) Jan./2008- Present
Remedy/Helpdesk Specialist.( 6weeks project)
• Manage the Incident and Request Management tasks
• Updating/reporting, documenting/creating assignment group information.
• Working with IBM SDM Texas Team to cover and providing services for the state departments through the vendors for upgrading hardware and software.
Temple-Inland/ (CoreStaff) Austin, TX July 2007 to Dec/2007
Desktop Support Specialist
• Provide onsite/remote Level 3 support for Temple Inland and Guaranty Group users.
• Install/Configure/ Troubleshoot commercial and proprietary
• Troubleshoot File, Web, Print, Database, Mail Server
• Perform new install/upgrade/troubleshoot various software applications (Bank Pro, PointSec, Microstrategy)
• Deploy applications/updates for via Microsoft SMS
• Work closely with other IT groups on production and test environment related issues
• Documentation of Network changes/upgrades/software licensing
• Participate on several projects including server and desktop environment (Application deployment, upgrades)
• Responding to remedy tickets and performing Tier II and III problem analysis and resolution. Modify entries in the firewall to reflect Remedy upgrades. Perform customer follow-up, in a timely manner and ensuring customer satisfaction.
• Updated/created assignment group information. Documented and escalated.
Dept. of Homeland Security/FEMA, Austin, TX Oct/2005 to Feb/2007
Network Support Technician/Desktop Support Specialist
• Troubleshoot Network connectivity issues (LAN/WAN/Wireless) and wireless access network 802.11a b/g
• Installed configured Network hardware including Cisco Routers, Switches, Wireless Access points
• Complete office network setup including cabling, router installation, and firewall/security.
• Set-up and configured network/local printers. Configured network and Internet connections,
• Performing workstation administrator duties in User Manager such as creating new users/groups.
• Installed/configured hardware/software (HP, Dell servers/workstations)
• Systems Administration/Deployment - MS Server 2003/2000/Active Directory/MS Exchange
• Assist remote users with VPN and remote Access issues (Cisco VPN, Microsoft/Citrix Terminal Services)
• Performed Data Backups using VERITAS Back up Exec
Ultimate Solution Inc. New Orleans, LA Jan/03 to Aug/2005
Help Desk System Adm.
• Assisted end users with Network/Software/Hardware related
• Provided Desktop Support for the local users (PC hardware/software upgrades, new image deployment
• Remote Server/Workstation Administration.
• Contributed to the Knowledge Database/Suggested procedural changes to improve customer support
• Dispatched technicians to the customer premises to perform onsite repairs
• Worked in Team to accomplish various job related tasks
• Performed server administration duties use manager such as created new users/groups, set accounts.
• Analyzed and monitored LAN/WAN connectivity including routers, servers and software application.
• Managed and tracked Helpdesk phone Operator and Remedy Tickets Systems Version 6.3.
Premier Computer Services Inc. Slidell, LA Jan/02 to Dec/02
Desktop Support Specialist.
• Responsible for the isolation, diagnosis and repair to hardware/software problems, installed/repaired/upgraded of components to include processors, motherboards, hard drives, floppy drives, video cards, power supplier, memory chips, and Network Interface Card (NIC). Installed and trouble the follow software: STASS, NITRAS, MS Office 97 Professional, WordPerfect, cc: Mail, PC/TCP, and Internet browsers. Operating Systems from Windows for Workgroups, Windows 9x, Windows NT (4.0) and Windows 2000.
• Deployed, upgraded and configure software applications for workstations and servers in Windows LAN environment. Provided on-site and remote desktop support to clients. Resolved hardware and software problems. Identified and resolved network connectivity issues. Provided support and problem resolution for peripherals, DPA’s, and wireless connectivity.
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Skills: |
• Windows 9X/ NT/2000/XP Professional/ 2000/2003 Server/MS Terminal Server/MS Exchange 2003
• Hardware/software support – HP, Dell servers / workstations, Microsoft SQL 2000/2003
• Microsoft System Management Server (SMS), Citrix Metaframe 4.0 Presentation Server, JD Edwards.
• Microsoft Office 97/2000/2003 and 2007 (Project, Excel, Power Point, MS Word, Outlook/OWA), Lotus Notes7
• Antivirus Software (Symantec/AVG Corporate)
• Work in Project /Team environment
• Heat Call Logging/Remedy – Help Track/ Peregrine – Service Center
• Strong Customer Service/Technical Support Skills
• Managing tickets system by using Remedy v. 6.3, 7.0 and Web version
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Education: |
Southern University at New Orleans – New Orleans, LA Dec. 15, 2001
Bachelor Degree in Computer Information System – Minor in Business Administration
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Endorsements
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Ronnie has received 1 endorsement.
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Ronnie has endorsed 0 Members.
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Rank |
Title |
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9.577 |
Support Engineer |
US-Texas-Austin |
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