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Title: |
Systems Support Admin (512) 897-7601
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Location: |
US-Texas-Austin
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Work History: |
Nilior / Tangoe Inc., Austin, Texas
Network Administrator, May, 2007 to February 2008
Nine month contract through Nilior involving the merger of Traq Wireless, Inc. with Tangoe, Inc. Provided network, server and desktop support including Active Directory, DNS, DHCP, Exchange, FTP, IIS, PPTP and Cisco VPN’s, Managed Avaya IP Office phone system, Backup Exec, Trend Micro, Windows server 2000/2003, XP and some exposure to Vista and Linux.
Computer Repair Associates, Elgin, Texas
Computer Support Consultant, February, 2004 to May, 2007
Self-employed doing business as Computer Repair Associates. Provided computer support to small and medium businesses. Supported Microsoft based systems and networks. Provided installation, troubleshooting and support of Windows 98/ME/XP desktops, NT/2000/2003 servers, IIS web servers, FTP servers, Internet connectivity, DNS, DHCP, firewall, wireless 802.11a/b/g routers and VPN support.
Rocket IT, Lawrenceville, Georgia
Computer Support Consultant, April, 2003 to February, 2004
Provided server and desktop support for a wide variety of clients in the Metro Atlanta area. Installed and supported servers running Windows NT/2000/2003 and desktops running Windows 95/98/ME/XP. Set up and serviced SonicWALL and other firewalls, wireless 802.11a/b/g routers, cable and DSL modems and network routers and switches. Configured network TCP/IP, IP routing, VPN, DHCP, DNS and NAT. Supported various applications including BackupExec, ArcServe, MS Office suites, WordPerfect Office, Exchange, Act!, and Peachtree Accounting.
CMD Services, Duluth, Georgia
Network Administrator, December, 1998 to April, 2000
Provided network, server and end user support for Windows based file servers and workstations. Installed, monitored and maintained network, server and computer systems. Set up ArcServer and Backup Exec backups. Provide top level support for Windows servers and workstation, MS Office suites and various desktop applications.
The Tensar Corporation, Morrow, Georgia
Network Administrator, August, 1998 to December, 1998
Supported Windows NT v4.0 servers. Managed Netscape proxy server with SurfWatch, MS Mail, GroupWise, NetTalk, Technologics Interceptor firewall, Symplex DR-1 and RO-1 ISDN routers, Ascend Pipeline 50 ISDN routers, HP switches and hubs and Windows NT workstations.
Taylor & Mathis, Kennesaw, Georgia
Network Administrator, June, 1995 to June, 1998
Migrated data from Novell servers and an IBM System36 to new Windows servers saving money and increasing capabilities. Set up wide area networks and established the companies first Internet access. The WAN consisted of frame relay connections to Kennesaw, Birmingham and Miami using Cisco 2501 routers and ISDN routers connecting four Metro Atlanta sites. Installed email servers at all sites and configured access to the corporate office system and the Internet.
Environmental Medicine Resources, Atlanta, Georgia
Network Administrator, October, 1994 to May, 1995
Upgraded file servers and workstations. Configured file servers to route traffic using multiple network cards and hubs. Installed and supported software including ArcServe v5.X, Windows v3.1, Carbon Copy, Network Modem Program v2.0, WordPerfect Office E-mail v4.1 and MS Office Professional. Provided end-user desktop support.
Electronic Data Systems, Atlanta, Georgia
Office Automation Analyst, February, 1990 to October, 1994
Provided technical support for DOS and Windows based document imaging systems and networks. Analyzed customer document imaging needs, developed solutions and integrated optical disk image retrieval systems into networks for workstation retrievals. Provided end-user training and support.
Anacomp, Atlanta, Georgia
Customer Engineer, June, 1988 to February, 1990
Performed installation and service of computer output to microfilm equipment. Serviced PC's, printers, tape drives, microfilm recorders and duplicators. Promoted to primary support position for our largest customer in Atlanta.
Konica Business Machines, Charlotte, North Carolina
Customer Service Technician III, November, 1982 to June, 1988
Performed installation and maintenance of high-end network laser printers, plain paper copiers and facsimile machines. Provided technical assistance to regional branch offices and dealerships. Awarded branch Tech-Of-The-Year 1986.
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Skills: |
System Administration, Server and Desktop support
Server OS - NT/2000/2003, VMWare
Server Applications – AD, Exchange, IIS, SQL Server, Trend Micro, Backup Exec.
Desktop OS - DOS/95/98/ME/2000/XP
Desktop Applications – Microsoft Office, Word, Excel, Access, Visio, Group 1 DOC1
Network - TCP/IP, IPX/SPX, DNS, DHCP, SMTP, POP, FTP and VPN
Some exposure to Mac, Linux, Unix and Vista.
Excellent verbal and written skills. Excellent team and end user support skills.
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Education: |
Southwestern Community College
Sylva, North Carolina
September, 1980 to June, 1982
Degree: Associate of Applied Science, Electronics Engineering Technology.
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Endorsements
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J. Mark has received 1 endorsement.
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J. Mark has endorsed 0 Members.
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Rank |
Title |
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9.577 |
Support Engineer |
US-Texas-Austin |
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Details
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