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Title: |
Project Analyst
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Location: |
US-Texas-Austin
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Work History: |
Dell, Round Rock, Texas (2007 to 2008)
PROJECT MANAGER 2007 to 2008
Assist Outside Project Manager with overall management of service deployment as well as managed client projects. Manage relationships with service providers, customers and various segments. Establish and follow project management methodology through the life of the project including project setup, order management, third party provider management, shipping/logistics, and deployment and disposition phases. Effectively manage multiple tasks and priorities as well as complex projects. Responsible for attaining a positive customer experience resulting in excellent customer satisfaction ratings.
Work closely with onsite project personnel to re-establish a positive, cohesive working relationship from what had been previously strained.
Improved monthly invoicing process time by 60%, from 5 hours to 2 hours. As a result, created greater efficiencies overall.
Northrop Grumman IT, Austin, Texas (2000-2007)
BUSINESS ANALYST 2003 to 2007
Recorded, tracked and invoiced customer contracts in accordance with corporation's accounting controls and procedures. Promptly resolved customer complaints concerning invoices. Generated invoices and resolved billing discrepancies in accordance with companys financial administration policies. Intimate understanding of contracts; tracked equipment shipments; verified equipment had been installed and operational; confirmed all paperwork received authorizing customer invoicing is accurate and complete; reconciled and reported monthly booking and revenue information; managed price increases. Served on Executive Team. Procurement approver with no monetary thresholds; Ariba Workflow Administrator (electronic purchase requisition system); ShareCenter Facilitator for State of Texas online community
By streamlining weekly reporting processes, preparation time was reduced from approximately 8 hours to 1 ½ hours
Revamped quarterly financial reporting methods therefore cutting the completion time from 2 weeks to 3 days
Managed and coordinated desktop refreshes for nine state and local government exceeding 23,000 seats
Responsible for project coordination and execution of 12 state Managed Services contracts totaling more than 25,000 seats
Transformed one-time challenging associations with customers and vendors to positive, constructive working relationships
Prepared all related financial reporting, maintained budget and forecasting as well as determined variance justifications for 12 state and local government agencies
SENIOR ADMINISTRATIVE ASSISTANT 2000 to 2003
Developed presentations, reports and special projects as well as collected data, performed calculations, interpreted results to make preliminary recommendations with minimal direction. Resolved complex and non-routine situations with broad policies and specific objectives. Completed and assisted in analysis of monthly financial and labor reports for each of nine state contracts. Prepared quotes, placed orders for product and invoiced agencies for work completed outside of scope of contract.
Created, published and maintained state agency safe computing intranet website.
Tex Tan Western Leather Company, Yoakum, Texas (1995 2000)
ADVERTISING & MARKETING COORDINATOR 1999 to 2000
Composed new product press releases for distribution to publications, dealers and sales representatives. Liaison to sponsorship organizations as well as endorsees and major distributors. Selected products and pricing for flyers. Created all print ads for publications, brochures, posters and flyers as well as provided catalog copy for dealer catalogs. Produced product catalog from layout to finished product. Revamped sales flyer to convey company's updated image
Raised company visibility exponentially by creating company website
Increased 32 page quarterly sales circular to 48-page bi-monthly circular. As a result, sales increased by 36%
Overhauled all media to update and improve company's image increasing customer base by 23%
EXECUTIVE ASSISTANT 1995 to 1999
Worked closely with company President, Owner and other top-level executives. Executed and managed multiple seasonal trade show contracts and related product orders. Actively participated in design, approval and pricing of all new products. Sales analysis on entire line of products; selected and priced products for sales flyer.
Executed and managed more than 40 seasonal trade show contracts and created layout of showroom as well as the selection of products to be displayed in addition to ordering related products; coordinated logistics of product and personnel
Actively participated in design, approval and pricing of all new products
From 1996 through 1999, annually managed successful completion of more than 200 year end award saddles (valued at more than $1,500 each) for the American Quarter Horse Association ensuring exceptional quality and prompt, safe delivery, from design phase to completion.
RECEPTIONIST 1995
Answered multi-line phone system. Prepared factory orders for manufacturing of western riding leather products, including saddles and full line of western tack.
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Skills: |
ITIL Foundations certification, Project Manager, MS Office Suite, MS Access, Sharepoint
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Education: |
EDUCATION
B.A., Organizational Communications - St. Edward's University, Austin, Texas, anticipated graduation date 2008
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Endorsements
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Laura has received 1 endorsement.
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Laura has endorsed 0 Members.
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Rank |
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6.916 |
Product Development Design Engineer |
US-Pennsylvania-Philadelphia |
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Details
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