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Title: |
Network Systems Administrator
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Location: |
US-California-Central Coast
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Work History: |
Verizon Wireless, Chandler, Arizona/Irvine,California 2004-2007
End User Support Technician
Assisted in administering Cisco devices including implementing CLI changes. Investigated LAN/WAN anomalies, using tools such as Ethereal to analyze and pinpoint network issues. Utilized ticketing systems, HP OpenView, and SOP’s to ensure network 99.98% availability and disaster recovery. Worked on top priority trouble tickets, documenting source and destination issues through VZW Help-Desk and working with the end user. Managed remote network equipment, C2600, C3800’s, AdTran, installed VoIP expansion-cards, loaded IOS images, and performed WIC testing. Provided remote system and network device support and administration using SMS and Altiris. Administered Active Directory OU’s as well as managed network share permissions. Installed Windows 2k using Altiris imaging. Provided asset management support including procuring equipment and tracking RMA’s.
Now Builders, Inc. Auburn California 2003-2004
General Contractor - Construction
Supervised on-site construction crew on all phases of commercial infrastructure framing.
CLP, Citrus Heights California 2002-2003
General Contractor - Construction
Worked directly with site Superintendent on all phases of commercial construction.
AT&T Corporation, San Jose, California 2000-2002
Data Hosting Account Executive
Collaborated with other customer facing units and created hosting and escalation procedures to ensure customer site availability. Worked with vendors to troubleshoot customer demarcation issues through CSU. Monitored a global network of data centers in a 24/7 NOC. Implemented HP OpenView for new support systems and helped define Remedy field requirements based on customer needs. Performed Windows OS upgrades, applied hot fixes, managed data back-ups, and installing equipment. Installed IOS and assisted with configuration on Cisco routers and switches. Worked with business units and technical staff and installed client equipment in data centers and supported intra-data center migrations.
GlobalCenter, Inc. (Exodus Communications) 1998-2000 Senior Account Manager
In addition to monthly individual and team quota $10k MRC new revenue, managed collocation accounts Hotmail, ePinions, LoudCloud, and Cheaptickets. Worked directly with TAM’s and customer engineering through Visio and colocation equipment layout through install and circuit testing. Responsible for initial on-call escalation procedures and weekly customer QA meetings too minimize customer impact
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Skills: |
Technical Skill Sets
* Desktop management * Reporting and ticketing* Change control support* Network anomaly troubleshooting* MS 2000, AD, IIS * Citrix and Nortel support* Data center support*Basic UNIX support* Cisco IOS 12
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Education: |
Studied at American River Community College, Sacramento, California.
CCNA Program, Chandler Gilbert Community College, Chandler, Arizona.
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Endorsements
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Vincent has received 1 endorsement.
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Vincent has endorsed 0 Members.
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Rank |
Title |
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Status |
Actions |
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6.511 |
System Administrator |
US-Kentucky |
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Details
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Public Messages
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No public messages. |
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