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Title: |
Remedy Developer / Administrator
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Location: |
US-California-Sacramento
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Work History: |
REMDEY SELECTED PROJECTS
Longs Drugs Walnut Creek, CA March 2006- Nov 2007
Upgrade Remedy server from 5x to 6.3
Upgraded OS from Informix to Oracle
Created Customized forms and created workflow -menus, active links filters, notifications for healthcare and pharmacy
Installed and Configured Mid Tier
Customized Crystal Reports for both clients and web
Remedy 5x and 6.3 System and Application Support
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system application and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus and other related components
Group and User administration
Secure Remedy license acquisition and distribution
Healthnet, INC Folsom, CA Aug 2005- March 2006
Upgrade 6.3
Installed AR System 6.0 ITSM
Customized Remedy Helpdesk 5.6 Problem/Incident Management - workflow menus, active links, filters and escalations
Customized Remedy Change Management 5.6 - workflow menus, active links, filters and escalations
Customized Remedy Asset Management 5.6
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system application and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus and other related components
Designed Flashboard module with customized reports and associated workflow
Group and User administration
Secure Remedy license acquisition and distribution
Build customized reporting application
Installed Mid Tier
Customized Crystal Reports for both clients and web
Remedy 6.3 System and Application Support
Data configuration/Load
Brocade San Jose, CA May 2005 - Aug2005
Upgrade 6.01
Quality Management 5.0
Building, Modifying customized forms and workflow
User Requirements
Documentation
Iowa Air National Guard January 2005 - January 2005
Trouble shooting ITSM Applications 5x
Form Customization
Helpdesk and Change Management Customization
Synopsys San Jose, CA January 2005 - January 2005
Data Migration from AR System to SAP database
Remedy Training
Ryder Corp Miami, FL September 2004 - October 2004
Installed AR System 6.0 server
Installed Remedy ITSM Suite 5.6
Customization to Remedy Applications and workflow
UAT Testing scripts
Data Configuring
MCI Sacramento CA. March 1999 - June 2004
User Requirements
AR System 5.0 upgrade
AR System 4.0 development on Oracle - Help Desk Applications, Customer Database, Help Desk Template modification, AR Filters, AR Active Links, and AR Escalations
Developed and implementing Remedy Change Management
Developing and implementing Asset Management
Designed Flashboard module with customized reports and associated workflow
Mid-Tier
Remedy Web development
Crystal report development
Report writing
Customized Remedy form development
AR Web 3.0.1 development
Single line of support of the Remedy system
Multiple state client support
Remedy training
Remedy upgrades both client and server
Secure Remedy license acquisition and distribution
Franklin Templeton Group Rancho Cordova CA. August 1998 - March 1999
Global Remedy Implementation
Testing document
Customized user manual
AR System maintenance
Help Desk 3.0 modification
Telemon integration
AR Web 3.0 development
SLA
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system application and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus and other related components
Group and User administration
Barnhill Associates Inc. Denver CO. June 1997 - May 1998
Requirements analysis
AR System implementation
AR System development - Call Tracking System, Help Desk Applications, Customer Database, Help Desk Template modification, AR Filters, and AR Active Links
AR Web development
Reporting development and implementation
DDE, Crystal, and MSOffice
Experience Unix, Informix, Oracle, and NT server
7x24 customer support
Coral Systems, Inc. Longmont, CO May 1996 - June 1997
Administer user database - New user setup, secure license acquisition and distribution
Development of call center and engineering tracking database
Report generation
Training new and existing users on features and functionality
Establish archiving and backup schedules
Weekly status reports
Equipment and software tracking
Generation of Purchase Orders for hardware acquisition
Prepare expense reports for Coral personnel
Prepared PowerPoint presentations
Maintaining management business schedules
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Skills: |
SKILLS
Trouble shooting technical issues
Assisting customers with application questions and issues
Responsible for the development and administration of BMS Remedy ARS system application and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus and other related components based on business requirements
Data Migrations
Remedy Application Development
Remedy Flashboard Development 5.3 and 6.3
Quality Assurance and Testing
Technical/Business Skills Requirements Gathering and Business Analysis
ITIL methodology
Remedy ITSM 6x and 7x
Remedy ARS 3.x, 4.x, 5.x, 6x and 7x
Remedy CM, AM, and HD
Remedy Web 4.x, AR Web 3.x and 4.x, Mid Tier 5.x
Remedy Migrator 2.x, 3.x and 5.x
Remedy DSO
Supporting SQL Commands
HP Openview
Customized Reports in Crystal and using Flashboards
Network & Server Operating Systems
Windows 9x, NT, 2000 and XP, Sun Solaris 2.x, 7 and 8
Unix
Databases
Oracle
SQL Server
Informix
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Education: |
Remedy Training
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Endorsements
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Jeannette has received 0 endorsements.
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Jeannette has endorsed 0 Members.
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