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Title: |
Linux Support
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Location: |
US-Texas-Austin
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Work History: |
October 2007 to February 2008 Texas Neuro Rehab Austin, TX
Break/Fix Technician
On site administration for two healthcare facilities▪ Windows 2000 and XP desktop support▪ MS Office support ▪Troubleshooting router, wireless access, VPN and firewall issues ▪ Replacement and upgrades on networking and desktop hardware ▪Maintaining user account security and credentials via Active Directory ▪ VNC implementation and remote administration ▪Resolving issues specific to healthcare IT maintaining client security and confidentiality above all▪ Imaging and OS Install/Upgrades
April 2007 to present The Home Depot Austin, TX
Proactive Operations
Inbound internal operations support for a fortune 20 company▪ “fixing it before it breaks” by monitoring production machines, IBM Tivoli Suite ▪ Varied Citrix environments ▪ End-user hardware and software support▪ Giving insight and feedback to all leadership positions regarding current support issues▪ Fundamental monitoring of NAS and RAID storage ▪Cisco switch and A.P. troubleshooting ▪Diagnosing and dispatching repair of network / server hardware as necessary▪ Administering remote assistance in appropriate circumstances ▪High-volume call center activity including 24-hour on-call responsibilities
August, 2005 to April 2007 Clubphoto.com / PhotoTLC Austin, TX
Technical Support/Customer Service
Providing assistance and troubleshooting in all aspects of website usability ▪ Exposure to BSD and Apache in house hosting environments ▪ Image editing, utilizing Photoshop and GIMP▪ Maintaining at all times detailed bug tracking records for all issues that arise, as well as records and spreadsheets of company and affiliate financial records ▪ Multiple ticketing systems▪ Assisting customers in project creation, providing information on product pricing and specifications
July 2004 to July 2005 TeleNetwork Inc. Austin, TX
Tier 2 Network Support
In-Depth troubleshooting of residential and business ISP connectivity and setup procedures▪ network protocols such as TCP/IP, UDP and wireless network technology. ▪Wayport, Netgate, and Cisco Networking Equipment ▪Taking control of the case resolution process▪ B2B networking and use of performance and diagnostic tools to troubleshoot system network problems▪ Maintaining at all times detailed records for all calls taken▪ Creation and implementation of a better tier-referral strategy that cut departmental cost by 6%▪ High-volume call center
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Skills: |
Providing trouble shooting and support for Windows XP and 2000, Mac and Linux operating systems and software, remote administration, POS, Citrix environments, Bash and Perl scripting, graphic design software such as Photoshop, Apache, MySQL, HTML basics, Lotus Notes, Microsoft Active Directory, RHEL, AIX, and HP-UX problem solving, Demonstrated ability to adhere to, develop and improve processes, Experience in a customer service environment, including call center activity. Excellent communication, organizational , and problem solving skills.
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Education: |
Linux+ Certification - 2008
Genesis High School
Self-paced College Preparatory School
H. S. Diploma 2005
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Endorsements
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Chloe has received 0 endorsements.
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Chloe has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.615 |
Product Project Manager |
US-California-San Francisco |
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Details
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3.401 |
Network Engineer |
US-North Carolina-Charlotte |
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Details
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3.401 |
Desktop Support Specislist |
US-New York-Long Island |
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Details
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Public Messages
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No public messages. |
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