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Title: |
VOIP Engineer
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Location: |
US-Illinois-Chicago
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Work History: |
Professional Experience:
Sr. Telecom Analyst (VoIP Engineer)
Confidential, Deerfield, IL _______ _ May, 2007 to Present
Design, implement, maintain, monitor, and administer an evolving Avaya PBX and Voicemail infrastructure, as well as supporting the concurrent network, systems, and adjunct technologies currently supporting enterprise telecommunications services. Also architect and deploy Avaya IP based PBXs and Avaya VoIP throughout company’s 67 offices.
Areas of responsibility include:
• Provide operational and maintenance support on assigned systems by supporting Moves, Adds, and Changes (MACs), providing troubleshooting, problem analysis and problem resolution for maintenance issues.
• Conduct traffic analyses to optimize trunking configurations and traffic patterns to meet objectives.
• Conduct voice systems security analyses by insuring site configurations adhere to manufacturer’s recommendations and client policies and procedures.
• Develop technical and end user documentation related to voice systems and call center solutions. Educate end users on the use of voice systems options, features and functions to meet client needs especially as relates to a call center environment.
• Develop, document and manage processes and procedures related to the use of voice systems and services including cross team support and escalation processes.
• Maintain project schedules for all projects and reports on progress.
VoIP Project Manager – VoIP Implementation
Society of Actuaries, Schaumburg, IL ___ _ May 2007 to September 2007 (Contract)
Dedicated onsite Project Manager and technical resource for current PBX “Discovery” and migration to a new VoIP system. Negotiating and implementing (RFP/RFB) VoIP system utilizing Voicemail, Call Center (ACD), Conference Bridge, and Fax Server. Negotiating, ordering, and supervising the installation of Voice/Data circuits (T1, ISDN, Frame-Relay, DID, PRI, Loop Start, Ground Start, and POTS). Designed and supporting structured cabling and wiring, including MDF’s and IDF’s.
Currently supporting the following:
• Eon Millennium PBX
• Eon Millennium ACD
• Callware Voicemail
• Eon Conference Bridge
• Fax Server
Network Engineer - Voice Technologies
Philips - Advance Transformer Corporation, Rosemont, IL __________ August 2004 to May 2007
Onsite dedicated engineer supporting day-to-day operations as well as Project Management and new installations on all related VoIP servers/applications as well as all voice related technologies for 14 US and International (Mexico) locations. Negotiated and implemented new voice/data contracts as well as Cisco SmartNet maintenance contracts. Ordering and supervising the installation of Voice/Data circuits (T1, ISDN, Frame-Relay, DID, PRI, Loop Start, Ground Start, and POTS).
Designed and supported structured cabling and wiring, including MDF’s and IDF’s.
Supported the following:
• Cisco AVVID VoIP Publisher and Subscriber PBX Servers Version 4.1(3) SR4d
• Cisco Unity Voicemail Version 4.2(1) with Exchange 2003 SP1 Server clustering
• Cisco ICD/IPCC Call Center Server (CRSD) Version 3.5(3) and 4.0(4) SR1
• Cisco IPTX CME (Call Manager Express) and CUE (Cisco Unity Express) routers
• Cisco Personal Assistant Server Version 1.4(6)
• Cisco Emergency Responder Version 1.3(2) 2000.4.3aSR9
• ISI CDR (Call Detail Recording)
• Siemens HICOM 300E CS (9006) PBX
• PhoneMail platform
• Avaya/Lucent G3
• Avaya/Lucent Audix Voicemail
• Avaya/Lucent Octel Voicemail
• Avaya Merlin Key System
• Avaya Legend
• Nortel Option 11 – Option 81 PBX (Succession 3 & 4)
• Nortel CallPilot Voicemail server
Telecommunications Manager – Specialist
Equity Office Properties, Chicago, IL _ March 2003 to August 2004
Internal Project Manager of implementation for over 60 Hybrid (PBX-Remote Shelf) sites in USA. Planed, Supported, Implemented and Maintained PBX configuration /design (National Voice Network) to full deployment.
Managed, trained, mentored, supervised three (3) internal MAC/Service resources for newly created “Consolidated Technical Center”. As well as all external vendors for deployment i.e. Telco provisioning, construction, Telephony vendors, etc.
Designed, Tested, and Implemented Nortel VPIM Voice Mail Networking utilizing Data WAN for 11 Regional Offices and 23 Remote Shelves. Designed and supported structured cabling and wiring, including MDF’s and IDF’s.
Supported the following:
• Nortel Option 11 – Option 81 PBX (Succession 3 & 4)
• Nortel Symposium Express Call Center server (ACD)
• Nortel CallPilot Voicemail server
• Nortel Integrated Conference Bridge (MICB)
• Nortel Mini Carrier Remote (MCR) Shelf
• Siemens HICOM 300E CS (9006) PBX
• PhoneMail platform
• MAT CDR interface for the Nortel M1
• OTM CDR interface for the Nortel M1
Telecommunications Analyst
Sentinel Technologies Inc., Downers Grove, IL _______June 2002 to March 2003 (Contract)
Cisco VoIP Analyst engaged in implementing and supporting new and existing customers as well as design
convergence/migration of legacy PBX’s including Siemens, Nortel, Avaya/Lucent as well as related Voicemail platforms.
Supported Nortel Option 61 PBX as well a Meridian Voicemail and OTM CDR on site.
Supported the following:
• Cisco AVVID VoIP Publisher and Subscriber PBX servers
• Cisco Unity Voicemail
• Nortel Option 11-81 PBX
• Meridian Voicemail
• Avaya/Lucent G3
• Avaya/Lucent Audix Voicemail
• Avaya/Lucent Octel Voicemail
• Siemens HICOM 300E CS (9006) PBX
• PhoneMail platform
• Nortel Option 11 PBX (Succession 3)
• OTM CDR interface for the Nortel M1
Telecommunications Manager
VisionTek LLC. Gurnee, IL September 2000 to June 2002
Telecom Manager supporting day-to-day operations of Voice as well as Data circuits and cabling. Successfully Project Managed the implementation of a Nortel M1 Option 11c with Integrated Conference Bridge, CallPilot voicemail, Companion Wireless, and Symposium Express Call Center. Implemented State of Illinois E-911 compliances. Managed, trained, mentored, two (2) MAC/Service resources as well as 2 interns for desktop support. Compiled Requests for Bid (RFB) and Requests for Proposal (RFP) for procuring required equipment and services. Negotiated and interfaced with Cellular and Wireless providers for agreements and service contracts. Managed associated trunks, routes, Toll Free numbers and Calling cards. Reduced overall Telephony costs by 38%.
Supported the following:
• Nortel Option 11 PBX
• Nortel Symposium Express Call Center server (ACD)
• Nortel CallPilot Voicemail server
• Nortel Integrated Conference Bridge (MICB)
• Nortel Companion Wireless Phones
• Siemens HICOM 300E CS (9006) PBX
• PhoneMail platform
• MAT CDR interface for the Nortel M1
Senior Telecommunications Specialist
Mesirow Financial, Chicago, IL _ April 2000 to September 2000 (Contract)
Contracted sole Telecommunications Specialist supporting day-to-day operations as well as system upgrades on main
Headquarters as three regional offices PBX’s and PhoneMail. Supported and maintained inventory of all trading-floor
turrets as well as related circuits (ring-down). Supported structured cabling and wiring, including MDF’s and IDF’s.
Supported the following:
• Siemens HICOM 300E CS (9006) PBX
• Siemens Remote Shelf
• PhoneMail platform
• PhoneMail Networking
Telecommunications Technician,
Tribune Information Systems Chicago, IL September 1999 to April 2000
One of four technicians supporting and performing Moves, Adds, and Changes (MAC) to five PBX’s and Octel voicemail.
Supported structured cabling and wiring, including MDF’s and IDF’s.
Supported the following:
• Siemens HICOM 300E CS (9006) PBX
• ROLM 9751 (9005)
• Lucent Octel Voicemail
Senior Telecom Analyst, Telecommunications
ABN AMRO Technology Services Company, Chicago, IL September 1998 to Sept. 1999
One of five team members assigned to support networked company PBX’s and PhoneMail. Supported structured cabling and
wiring, including MDF’s and IDF’s. Implemented State of Illinois E-911 compliances.
Supported the following:
• ROLM 9751 (9005)
• PhoneMail platform
• PhoneMail Networking
Technical Support Analyst,
Siemens Business Communications, Rolling Meadows, IL October 1995 to Sept. 1998
Technical Analyst supporting large national accounts (Sear, Ford Motor Credit, GE, etc.) remotely.
Supported the following:
Siemens HICOM 300E CS (9006)
• ROLM 9751 (9005)
• PhoneMail platform
• PhoneMail Networking
• Siemens HICOM 200 (9200)
• ROLM 8000, 9000, and 9004
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Skills: |
Over thirteen (13) years of successful experience in Telecommunications Management and Project Management of the following: Planning, Support, Implementation and Maintenance teams including: PBX configuration /design (small to global Voice Networks) to full deployment. Technologies comprise: Nortel Networks, Siemens, Avaya/Lucent, NEC, Cisco VOIP, and ACD Call Centers, Voice Mail, and their respective peripheral/ancillary equipment. Also encompassing all digital /data related facilities and Access points: Frame Relay, Multi and Point-to-Point, T1-PRI’s, etc.
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Education: |
Academic Achievements:
DeVry Institute of Technology - Addison, Illinois Bachelors of Science and Technical Management, 1998
DeVry Institute of Technology - Addison, Illinois Associate of Applied Science in Electronics, 1995
Project Management Professional (PMP) – Self Study Pursuing, 2008
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Endorsements
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Arthur has received 2 endorsements.
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Arthur has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.045 |
Telecom Provisioning Specialist |
US-Florida-Tampa |
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Details
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1.001 |
Java Developer/OOP Architect |
US-Texas-Austin |
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Details
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