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Title: |
Program Manager / Product Manager
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Location: |
US-California-Oakland/East Bay
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Work History: |
EMAIL: Sr.Program.Manager@gmail.com
12+ years Cross-Functional Management experience
* Program Manager
* Product Manager
* Professional Services & Solutions Delivery
** Broad Industry Experience
Big 5, E-Commerce, Internet, Hardware & Software, Web Products & Services
Biotechnology, Healthcare, Pharmaceutical
Customer Service
Financial & Business Services, Government, Insurance, Legal, Retail
IT, Operations, Network, Telecommunications, Wireless
Results-Oriented, Managed Strategy, End-to-End Planning & Execution
Own highly visible programs deploying products seamlessly with transparency
Strong analysis, planning, organizational, communications skills
In charge of managing client expectations, $600K - $11M budgets, revenue profit & loss, metrics, tracking & approving cost & expenses
Defined new product requirements based on product marketing strategy, competitor’s matrix, customer input & customized design
Billable Professional Services Manager, designed end-to-end solutions, developed statement of work proposals, presented planned solutions & benefits to customers
Manage the Program Management Office; define procedures, scale integrated change control, governance & project standards, use of tools, & centralized repository
Oversee programs & projects in parallel, initiate process improvements, optimized shared resources across all programs & projects by priority
Managed Procurement, Vendor Management, Contract Management
Created & responded to RFI, RFP, RFQ, led vendor selection process, negotiated pricing, considered lease/buy, rate solution comparables, QOS Performance metrics in order to select, approve & purchase
Completed Executive kick-off meetings, presenting the SOW statement of work deliverables, consolidated project plans, communications plans, quality & testing plans, reviewed process check lists, WBS, overall scope, timelines, financials, issues, risk, org chart with team roles & responsibilities for customer approval
Reported status, updated & delivered critical path MS project plans & reports
Responsive, resolved problems & issues, supervised teams & monitored progress
Leading Teams – Software Engineers & Application Developers, SME Architects, Project Managers, Lead Database Administrators, Designers, Engineers, Analysts, Business & Technical resources
Handled CSA, MSA, SOW negotiations, acceptance criteria & delivery sign-off
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Skills: |
EMAIL: Sr.Program.Manager@gmail.com
12+ years Cross-Functional Management experience
* Program Manager
* Product Manager
* Professional Services & Solutions Delivery
** Broad Industry Experience
Big 5, E-Commerce, Internet, Hardware & Software, Web Products & Services
Biotechnology, Healthcare, Pharmaceutical
Customer Service
Financial & Business Services, Government, Insurance, Legal, Retail
IT, Operations, Network, Telecommunications, Wireless
Results-Oriented, Managed Strategy, End-to-End Planning & Execution
Own highly visible programs deploying products seamlessly with transparency
Strong analysis, planning, organizational, communications skills
In charge of managing client expectations, $600K - $11M budgets, revenue profit & loss, metrics, tracking & approving cost & expenses
Defined new product requirements based on product marketing strategy, competitor’s matrix, customer input & customized design
Billable Professional Services Manager, designed end-to-end solutions, developed statement of work proposals, presented planned solutions & benefits to customers
Manage the Program Management Office; define procedures, scale integrated change control, governance & project standards, use of tools, & centralized repository
Oversee programs & projects in parallel, initiate process improvements, optimized shared resources across all programs & projects by priority
Managed Procurement, Vendor Management, Contract Management
Created & responded to RFI, RFP, RFQ, led vendor selection process, negotiated pricing, considered lease/buy, rate solution comparables, QOS Performance metrics in order to select, approve & purchase
Completed Executive kick-off meetings, presenting the SOW statement of work deliverables, consolidated project plans, communications plans, quality & testing plans, reviewed process check lists, WBS, overall scope, timelines, financials, issues, risk, org chart with team roles & responsibilities for customer approval
Reported status, updated & delivered critical path MS project plans & reports
Responsive, resolved problems & issues, supervised teams & monitored progress
Leading Teams – Software Engineers & Application Developers, SME Architects, Project Managers, Lead Database Administrators, Designers, Engineers, Analysts, Business & Technical resources
Handled CSA, MSA, SOW negotiations, acceptance criteria & delivery sign-off
Skills:
3rd party service provider alliances
ACH ARP ATM ADP AR AP
Active Directory
ActiveX
Analytics
Apache Tomcat
Application Development Lifecycle
Application Server
Assessments
Asset Management
BEA WebLogic Tuxedo
Budgets, Capital & Operations, Cost Benefit Analysis, Revenue P&L
Business Case Development
Business Continuity Management BCM BCP Business Continuity Planning
Business Intelligence
Business Modeling & Infrastructure Re-alignment
Business Process Engineering
Business Process Management BPM
Business Program Manager
Business Technology Solutions Development & Implementation Management
Capacity Planning
Change Control & Change Management
Circuit Installs
Cisco Products - Routers, Switches VoIP, Unified Communications, TelePresence
Citrix Server
ClearQuest Jira - Bug Tracking / Issues Tracking
Client Engagement Manager
Clustering
COBIT
Co-Location AIP ASP Hosting
Commercial Consulting Services
Communications & Time Management
Compliance CFR Part 11 GLBA cGMP Sarbanes-Oxley SOX HIPAA
Configuration Management
Consolidation
Contingency Planning & Disaster Recovery
Contract Negotiation
Conversions
Corporate Internet, Intranet, Extranet
Cost & Expense Tracking
Cost estimates
COTS Design, Custom Development, Customization
CRM Customer Relationship Management
Crystal Reports
Customer Call Center * Contact Center
Customer Deployment Program Manager
Data Center
Data Governance
Database Development, Data Migration
Dell HP IBM SUN
Desktop & Network Consulting
Detailed Integrated Project Planning, budgeting, forecasting
DHCP LDAP HTTP
DMAIC/SIPOC/DMADV/SPC/Lean
Document Management & Taxonomy
Documentum Interwoven
EAS
E-Business B2B B2E E-Tail eCommerce B2C
E-Learning * Training
Engineering, Architecture, Design
Enterprise Application Development
Enterprise PDM Product Data Management
Enterprise Program Manager
Enterprise Services, Professional Services, Practice Management
EPMO PMO Management
ERP
Fiber Optics Cabling CAT5
Financial Management * Financial planning
Firewall Checkpoint DMZ
Gateways
Global Enterprise Systems
Global Security
Governance
Hardware Engineering
Hardware Software Applications OS NOS Upgrades
HRIS HRMS
HTML XML SHTML CSS
Human Capital Management HCM
HVAC UPS Racks Conduit Installs
IBM AIX AS/400 P-series Cognos Tivoli Netcool WebSphere MQ
IIS Internet Information Services Server
Implementation
Information Systems
Interfaces API UI GUI
Internet Explorer
Interoperability
Inventory (Assets & Spares)
IP Telephony
Issues tracking
IT Infrastructure Management
ITIL ITSM BSM
Java J2EE EJB JSP J2ME JIS JINI Java beans JavaScript
KM Knowledge Management
KPI Performance Metrics Matrix
LAMP
LAN WAN VLAN MAN WLAN
LIMS LIS Empower
Logistics
Lotus Notes, Novell GroupWise
M&A Merger & Acquisitions
Mainframe, Legacy Systems, Client Server
Matrix RACI
Mercury
Messaging Systems
Microsoft Project Server
Middleware WebMethods
Migration
MIS
Mobile IP Wireless WAP WAE Brew J2ME WSP 3G GPRS GSM LBS WISP
MPLS Ethernet
MS .NET MOF MSF
MS Access
MS Excel
MS Exchange
MS FrontPage
MS Office
MS Outlook
MS PowerPoint
MS Project & Project Central
MS SharePoint MOSS
MS SQL 2K 2005 PL/SQL
MS Word
Multiplexers, CSU/DSU Modems
Negotiation
New Site Build, CRE Office Space Planning & Relocation, Facilities Expansion
Niku CA Clarity
Novell Netware IPX/SPX
N-tier Architecture
OEM Program Manager
OO OOA OOD UML
Operational Readiness
Oracle 9i 11i O/RDBMS
Organizational Development
OS Linux Windows 98 2000, NT, XP, Windows Server 2003 Vista WSS Upgrades
PBX Nortel IP/PBX CTI IVRU ACD ERS CRC
PCVS CVS ClearCase
Phase Gate/Stage Gate process & approval
Planning, Scheduling, Controlling, Executing medium & large-scale project(s)
PMI PMBOK PMP OPM3
PMO Management
Portfolio Manager
Post QA Audit, Knowledge Transfer, Feedback, Lessons learned
PPM Project Portfolio Management
PRD Product Requirements Document
Problem resolution, Tracking issues & Incident Management
Process definition, Process design, Process Framework, Process Mapping
Process Improvements, BPR Re-Engineering, Process Integration
Procurement RFI RFP RFQ & Purchasing
Product Definition Design Develop Customize Deploy PLCM - EOL
Product Development Lifecycle Management PLM PDLM PLC
Product Roadmap, Product Management, Product launch, Product release
Program Manager / Sr. Project Manager
Program Scheduling and Control
Project artifacts, records & documentation
Project Coordination & Facilitation, POC Liaison
Project Management, PMP Certified
Project Methodology
Project tools, Templates, Checklist, Procedures & Policies
Quality Assurance QA & Testing, Quality Control QC
Rational Rose - Component Architecture, Use case, Process modeling
Rational Unified Process RUP
Release Management & Version Control
Remedy BMC Marimba
Remote Management
Research Products & Emerging Technology
Resource Management * Resource Allocation & Utilization
Return on Investment (ROI), Total Cost of Ownership (TCO)
Risk Management * Risk Assessments * Risk Analysis * Risk Mitigation
Roadmaps Dashboard Workflow Diagrams * Systems & Process workflow
Rollouts - Domestic & International
Root cause analysis
SAP Business Suite ERP, SAP Enterprise SOA, SAP R/3 mySAP NetWeaver
Scope Management
SDLC RAD AGILE CMMI CDP SCRUM ASAP Waterfall RUP PMI PMBOK
Security Assessment, RFP, Managed Security Service Provider Replacement
Security Policies, Identity Management, Logging & Monitoring
Server Deployment
Service Delivery Manager
Six Sigma
SLM Service Level Management Service Level Agreements SLA
SLR Service Level Requirements SQP Service Quality Plan
SMS IM MMS MOM IVR
SNA
SNMP RMON
SOA
SOAP
Software Development & Software Engineering & Software Installations
SONET/SDH
SQL Server
Staff Augmentation/SOW/VMS/HRIS/Bill/Invoice
Staff Supervisor - Hire/Fire/Promote/Evaluate
Stakeholder Meetings, Agendas, Presentations, Status Reports, Signoff
Statement of Work Proposals (SOW)
Storage SAN/NAS Expansion IBM Hitachi SUN EMC
Strategy
SUN E10K iPlanet Netra Ultra
Supply Chain SCM * Customer Demand Forecasting
Systems Development & Systems Integration
T1 T3 DSL ISDN
TCP/IP
Technical & Non-Technical Documentation
Telecommunications Data/Voice/Video Networks
Testing Unit Regression Integration Simulation
UAT User Acceptance Testing
UI User Interface
UNIX Solaris
Vendor Contract Management - New Renewal Transfer
Vendor Management * 3rd Party * Outsourcing
Veritas NetBackup
Visio, AutoCAD
Vmware, Virtualization
Voice Applications & Network
VoIP
VPN IPsec
WAN
Web Development
Web Products
Web Services
Win NT XP 2003 Vista
Work breakdown structure WBS, scheduling and control
Workplace Safety
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Education: |
BSCS or equivalent experience
|
Endorsements
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Maria has received 3 endorsements.
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Maria has endorsed 2 Members.
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