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Title: |
Creative consulatant
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Location: |
US-New York-New York City
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Work History: |
PROFESSIONAL EXPERIENCE
Grey Global Group - New York, New York
Executive Technician 11/05 Present
Provide personal computer support to the executives of Grey Global Group, Grey Worldwide, and Grey
Synchronized Partners, including the President and CEO.
Maintain optimum computer stability of computer users on 2 designated floors (125+ Users).
Aided in the planning of the company-wide migration of anti-virus software upgrades from Symantec
Antivirus 9 to Symantec Antivirus 10.
Participated in the office move of Grey Direct in Los Angeles, CA to their current location in Santa Monica,
CA, which included the setup of computers and network printers in the new office.
Support Specialist
Provided phone support to the employees of Grey Global Group (including subsidiaries of GGG) through
out the United States, including software, hardware and network support issues.
Delegated trouble tickets to various technicians and teams within Grey for prompt responses to problems.
Installation and configuration of operating systems and applications from Windows 2000 to Windows
XP/Mac OS X troubleshooting.
Wireless Internet connection install and configuration
Account setup
Hardware and software install and configuration (Windows XP)
Email set up (outlook), virus scan install
Copiers, HP Printers (install, configure)
Microsoft Office 2000-03 including MS Word, MS Excel, MS Access, MS PowerPoint
Black Berry setup and configuration
Sanofi-Aventis, Bridgewater, NJ 5/05-11/05
Installation and configuration of operating systems and applications from Windows 2000 to Windows XP.
Wireless Internet connection install and configuration
Email account setup
Hardware and software install and configuration (Windows2000)
Email set up (outlook), virus scan install
Copiers, HP Printers (install, configure)
Microsoft Office 2000-XP including MS Word, MS Excel, MS Access, MS PowerPoint
Remedy Ticket service/Tracking and posting
Black Berry setup and configuration
Jornada Support (firm hp handheld)
Pc anywhere, Adobe 7.0, Nortel/Cisco VPN, Token ID card reset, configuration, support
AT&T dialer admin, Tim jr/etm main (software firm used to keep track of samples distributed by reps in
their network of doctors/hospitals)
Admin duties included receiving/shipping new or replacement/repaired hardware.
Empire BCBS, New York, NY 5/02 9/04
Installation and configuration of operating systems and applications from Windows NT to windows 2000,
.dll, installation, trouble shooting.
Major upgrade from Windows NT to Windows 2000.
Created re-image disk an upgraded desktops an over 1000 laptops.
Connected clients to network (Setup TCP/IP) created profiles, configure email accounts in Lotus Notes
trained clients on using the new software accessing there email over the secure network using id cards from
remote location. Hardware and Software, troubleshooting.
Phone, Teleconferencing
Ticket Processing/Trouble Tickets.
Palm and Blackberry setup and configuration
UMDNJ, Newark, NJ 11/01-5/02
Installation and configuration of operating systems and applications from windows 9x to windows 2000/ Mac
OS 8-9
Install new PCs (PC and Macintosh) and software. Set up pc for Internet access, TCP/IP
Email set up, (Microsoft Office 2000-XP including MS Word, MS Excel, MS Access, MS PowerPoint, MS
Outlook/Outlook Express)
Virus scans install, hardware upgrade and install
Configure email accounts in Access
Hardware and software, troubleshooting.
Re-image laptops/desktops (Think Pad)
Remedy ticket application to keep track of call center problems
Palm and Blackberry setup and configuration
Prudential Securities, New York, NY 4/00 11/01
Work in an NT environment, supporting and training financial advisors on a national level. Work in an NT
environment, supporting and training financial advisors on a national level.
NT password reset and trouble shoot many printer issues
Laptop support issues such as: Remote signoff, Reimage laptops, Password resets
Tested and helped develop software for remote access
Configure email accounts in Lotus Notes
Set up Power Point presentations used for training other employees
Used Remedy ticket services to track calls and log solutions.
Used SMS to help trouble shoot problems with users by logging into the PC's/laptops remotely Phone,
Teleconferencing
Handled large call volume average of 80 a day. Was contact management for the firm
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Skills: |
General PC Skills
All Microsoft Windows Operating Systems from 3.1 to Vista; Lotus Notes; Remedy Help Desk Software; Symantec
Anti-Virus; Network setups including cabling and router / switch configuration; Active Directory administration;
Blackberry support including Blackberry Enterprise Server administraion.
Apple Skills
Mac OS 9; Mac OS X; Lotus Notes; QuarkXPress; Adobe Creative Suite; Stuff-It Deluxe; Now Contact / Up-To- Date; Filemaker Pro; Macromedia Suite; Backup and storage equipment as well as advanced imaging strategies; Terminal; Advanced Apple Networking and PC environment integration including Active Directory Binding; Apple Remote Desktop; Intel Mac support including Boot Camp and Parallels.
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Education: |
Chubb Institute, East Brunswick, NJ
Certificate in networking and desktop support.
Major Learned application Windows 9.x, Windows NT, DOS, Novell, TCP IP, Hardware/Software install.
GPA of 3.8
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Endorsements
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Manuel has received 2 endorsements.
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Manuel has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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9.935 |
I.T.PMP. MAC and PC Systems Administrator / Technical support |
US-New York-New York City |
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Details
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9.177 |
IT Support - 9 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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