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Title: |
Manager, IT
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Location: |
US-Illinois-Chicago
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Work History: |
PROFESSIONAL EXPERIENCE
CME GROUP, Chicago, Illinois 20002007
Manager, Enterprise Technology Operations
Directed operations staff and activities related to incident management [CRM], first and second level support, problem determination, resolution, and support coordination.
Improved incident reporting, enhancing customer opinions, incident review, and problem resolution.
Decreased the number of calls to support during incident management by 20%, relieving valuable off shift manpower of work.
Increased staff knowledge and skills with improved documentation and training, enhancing the technicians ability to perform daily operations and incident resolution more efficiently. Reduced the time for resolution of incidents by an average of 30 minutes.
Directed computer operations staff and activities related to Electronic Trading, Floor Trading clean-up, Clearing, incident management, first and second level support, problem determination, resolution, and support coordination.
Reviewed staff performance, recommended ratings and promotions. Hired, trained, coached and disciplined staff. Oriented staff on systems utilization and business functions. Articulated department goals and team mission.
Managed command and control, troubleshooting, and escalation of incidents. Relayed accurate information to management, related CME personnel, and third level support in a timely and orderly manner.
WILLIAMS ELECTRONICS GAMES, Chicago, Illinois 19992000
Manager, Telecommunications
Installed an extension of the existing PBX at a new site, selecting the most cost effective solution, saving the company hundreds of thousands in new equipment and line costs.
Reviewed existing Frame Relay invoices finding a $46 thousand-dollar credit missed over several months. Had the credit applied and future bills changed to reflect correct pricing, saving $60 thousand-dollars annually.
Implemented a 5 year, long distance carrier contract saving the company over $300 thousand-dollars annually.
Implemented a single cellular provider policy saving the company 40% of current cellular costs.
Planned, selected, and implemented the installation of E911 equipment and software to bring the corporation into compliance with current laws. Also increasing safety at each location with security notification of a 911 call.
Directed telecommunications over multiple locations, including PBX management, voice and data circuit operations, and infrastructure.
URBAN RETAIL PROPERTIES, Chicago, Illinois 19961999
Manager, IT Infrastructure
Managed the installation of a new $10 million-dollar mainframe business system. Including hardware and software installations in the home office and in 90 retail properties around the country. Positioned the company on an easily accessible, Internet based business system.
Planned and managed the consolidation of Information Systems Operations from two separate rooms to one. Reduced the overall footprint by 2/3rds, saved the company annual maintenance costs and returned space to rent.
Directed Information Systems operations and infrastructure, including desktop services, mainframe operations, LAN operations, Internet operations, and phone systems.
Maintained and decommissioned an existing and aging mainframe system through a two year conversion process that included resource reallocation, hardware maintenance, and system monitoring for proactive trouble shooting. Reconstructed a large database and the shifting of several others to maintain system operation. Redesigned and reallocated system jobs and resources, decreasing processing times and increasing throughput by 50%.
Managed the installation of Lotus Domino Mail and Database system installations in the home office and in 90 retail properties around the country. Replaced the company's limited and outdated mail system with leading edge technology.
MATERIAL SERVICE CORPORATION, Chicago, Illinois 19831996
Assistant Manager, Technical Support
Reinstated operations at downtown and remote locations from a blacked-out building during the Chicago Flood. This included temporary phone service; power generation; redistribution of information systems, personnel, and equipment while maintaining a safe work environment. Having systems back on-line within 2 days saved 2-3 weeks worth of lost orders and revenues.
Trained staff in the operation and trouble shooting of telecommunications equipment. This reduced the time to respond to, and correct, a trouble call by 50%.
Managed technical support operations for all Information Systems of Material Service and its divisions.
Designed, selected, and installed the telecommunications system. System improved yard efficiency by allowing direct access to computer data at the remote locations.
Planned and installed annual computer upgrades and 5 new computer room installations. The most complex of these was the move of Material Service to new offices across town. This involved not only designing and installing new computer room facilities, but also designing and installing new corporate office computer access methods (e.g. office wiring, alternative access through the phone switch, out-bound and in-bound modem pools, etc.). This move was accomplished over one weekend, within plan and while maintaining scheduled operations.
CHICAGO STOCK EXCHANGE, Chicago, Illinois 1981 1983
Supervisor, Floor Systems
Supervised the design and installation of the first automated floor trading systems at Midwest Stock Exchange. System allowed trades of less than 100 shares to be routed and traded automatically by the correct seller, saved the exchange at least $50 thousand-dollars annually in labor costs and increased revenues from the extra trades performed.
Management of design, implementation, and operation of systems used on the trading floor, both hardware and software.
Instrumental in the design and implementation of a customer telecommunications interface. This allowed outside brokers access to the trading floor through remote terminals, routing their orders and trades to the correct stock specialist. This ability attracted two additional brokerage firms to the exchange the first year of installation and more the following years.
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Skills: |
An experienced manager and information technology/telecommunication professional with extensive and diverse industry experience. My background is in several industries, including manufacturing, transportation, finance, and retail management. I have over 20 years experience in information technology and offer a unique blend of industry, technical, and business experience.
SUMMARY
Directed large multi-million dollar projects for the design, implementation and maintenance of new and enhanced systems.
Similar experience with telecommunication projects for the selection and installation of networks, land lines and cellular phone systems.
Selected vendors and consultants and negotiated fees and responsibilities.
Realized significant savings in product and equipment negotiations.
Additional savings achieved through changing business practices, processes, and reducing administrative costs.
Key Words: IBM, Tandem, AS400, UNIX, Sun Solaris, Linux, Guardian, Management, Operations, LAN, WAN, Technical Support, Help Desk, Software Development, REIT, Manufacturing, Financial, Transportation, Brokerage, Exchange, COOP
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Education: |
Master of Business Administration, DePaul University, Chicago, Illinois
Master of Science, Information Systems, DePaul University, Chicago, Illinois
Bachelor of Arts, Computer Science, Roosevelt University, Chicago, Illinois
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Endorsements
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John has received 1 endorsement.
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John has endorsed 3 Members.
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Title |
Location |
Status |
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5.838 |
IT Director |
US-Michigan |
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Details
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5.835 |
.NET DEVELOPER |
US-Illinois-Chicago |
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Details
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5.835 |
Project Manager, Business Analyst |
US-Illinois-Chicago North |
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Details
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