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Title: |
Desktop Support
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Location: |
US-New York-New York City
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Work History: |
Delta CompuTech Inc., Teterboro, NJ 6/06 – Present
On assignment for Pershing LLC (a clearing house division of Bank of New York Inc.)
Desktop Support/Network Support
· Set up secondary work site for corporate disaster recovery contingency plan
· Perform business continuity testing on an ongoing basis
· Replace and install laptops and desktops
· Install, configure, upgrade, and support remote access for laptop users
· Install, configure, upgrade, and maintain hardware and software including various third party applications and imaging software,
· Support, analyze, and resolve problems associated with various application software including Windows 98, Windows 2000 and Windows XP Pro
· Document, track, and monitor all trouble tickets to ensure timely resolution
· Support network and local printers and scanners
· Support Lotus Notes issues including password resets, mapping databases, archiving, creating multiple locations.
· Support Blackberry issues including wiping out handheld and enterprise activation, syncing mail and adding and syncing address book.
CanAm Consulting, Mahwah, NJ 11/04 – 6/06
On assignment for Credit Suisse Financial Services Company
Desktop Support/Trade Floor Support
· Set up new workstations and printers and Supported Windows 2000/XP
· Install, configure, upgrade, troubleshoot, and maintain hardware and software including Reuters Plus, Bloomberg application and biometric keyboard and network problems
· Install, configure, upgrade, and support remote access for laptop users
· Supported Windows 95/98 and Windows NT workstations
· Troubleshoot and resolved hardware, software, and network problems
· Provided support to end-users on MS Office including Outlook and various graphical software
Computer Service Center, Rochelle Park, NJ 10/02 – 11/04
Field Service Technician
· Troubleshoot and resolve hardware issues on NYPD
· Install, configure video and network cards
· Replace hard drives and system boards
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Skills: |
Networking: LAN/WAN, TCP/IP, Wireless Network, Ethernet, IPX/SPX, DNS/DHCP, VPN and various protocols
Applications/Tools: MS Office 97/2000/XP/2003, MS Outlook, Visio, Project, Crystal Reports, Lotus Notes, Lotus Domino, Active Directory, CITRIX, Symantec Antivirus and Ghost, 3270 Host Emulation, Netscape Navigator, Internet Explorer, PC Anywhere version 9/10, Remedy Ticket Software, and various trading applications, VPN Client (Cisco)
Hardware: PC - Assemble and repair laptop and desktops (IBM Compatible, Dell, Compaq, Hewlett Packard, etc.) including hard drives, memory, and components that support video, networking, and multimedia capability as well as peripheral devices (CD-ROM, printers, SCSI devices, etc.). Also multiple HP printer Certifications. And Blackberry device support including Desktop Manager
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Education: |
PC Tech Learning Center, Jersey City, NJ
A+ Certification, Computer Repair and Networking
Saint Mary High School, Jersey City, NJ
Four-Year Diploma
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Endorsements
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Michael has received 0 endorsements.
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Michael has endorsed 0 Members.
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Public Messages
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Date |
Message |
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02.26.08 |
Michael,
Thank you for your interest regarding ths job opportunity. Please send a word format copy of your resume to Rolsen@RampUpTech.com along with your contact information so we can speak about this opportunity.
Best,
Ryan
Ryan Olsen
Rolsen@RampUpTech.com
212.633.0090
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