|
|
Title: |
IT Director, VP
|
Location: |
US-Georgia-Atlanta North
|
Work History: |
Professional Experience
March 1998 Present ATT Southeast Atlanta, GA
Senior Operations Director (Customer Care)
Successfully Negotiated the Agilent Contract for ICS Marketing $500K below the original Agilent offer.
Implemented an Extended Storage Solution for ICS Marketing call detail records saving the department $2M.
Used Agilent Business Intelligence system as a data mining tool for CDRs. Enabling department to generate additional revenue due to new found arbitrage.
Used BI systems to effectively mine for various users and call patterns. Allowing department to see an increase in revenue.
Spearheaded PeopleSoft 8.0 for finance department.
Coordinated the successful project implementation of two platforms into one for billing saving an annual expense of $500K.
Developed monthly and quarterly reports detailing outages, server uptime and other metrics for VP level readouts.
Successfully managing the ICS marketing Operations budget totaling ~$10M.
Developed a process and report that details location of servers based on geography, serial number and IP address.
Implemented a monthly dashboard report for ICS marketing detailing project costs, updates and risks.
Developed a 3 year roadmap of vendors relating to project and costs.
Senior Manager, Planning and Program Management (BellSouth Technology Group)
Successfully Project Managed Crisis Team to make sure all procedures and communications are in place in the event of a disaster.
Developed Managed Operations web page to be published on the BellSouth Intranet.
Developed Business Continuity Plans for the Managed Operations group and these plans are being used as a template throughout the BellSouth Organization for use in times of crisis.
Implemented Planning and Resource Management Program called Health Check Summit that looks at each Business Units issues as it pertains to the Technology Group quarterly.
Spearheaded and developed Server and Storage Metrics that looks at BellSouth as whole across the INTEL and Midrange platform, Mainframe Platform and Storage Platforms.
Coordinated and developed Asset Management Process for the BTG Managed Operations environment.
Delivered key Business Unit functionality and leveragability by managing and overseeing the Email project by managing all action items to a 92% closure rate.
Technical Operations Manager (BellSouth Long Distance)
Successfully managed a project that completed on time and on budget that installed 4TB of disk into an existing EMC Symmetrix cabinet.
Implemented AMS Advantage ERP to manage and implement: Reporting, Configuration, Performance Budgeting and Management, Security, Workflow and Procurement.
Was the ongoing project manager for all BellSouth Long Distance failover environments. 2 SUN and 2 HP.
Project manager for BellSouth Long Distance disaster recovery.
Developed capacity reports for all BellSouth Long Distance servers and databases.
Designed and developed the backup and reporting procedures for BellSouth Long Distance.
Responsible for all vendor negotiations of all BellSouth Long Distance contracts.
Designed and developed all methods and procedures for BellSouth Long Distance operations.
Developed annual capital and expense budgets for assigned projects and monitored actual expenses on a monthly basis.
Managed all aspects of system development and management, including the project approval process, obtaining upper management concurrence of project prioritization, resource management, planning, training, documentation and ongoing support.
Documented the supporting process to be used for NOC troubleshooting.
Systems Administrator (BellSouth Advertising and Publishing)
Acted as the central point of contact for the resolution of hardware, software, and network system user problems.
Analyzed and isolated system functioning problems.
Managed the implementation and integration of PeopleSoft ERP suite for the Credit and Collections, Marketing and International divisions.
Assisted in the resolution of referred problems by providing subject matter expertise and/or testing.
Performed risk analysis on systems resolutions and selects appropriate action.
Provided technical support of equipment and network. Performed daily initialization (boot) or shutdown of system; starts/stops/cancellation of jobs.
Responded to all system generated messages affecting system performance;
Performed backups and scheduling daily system operational functions.
Conducted informal training sessions to system users to correct/clarify system functionality issues.
Initiated and conducted update sessions with local management and non-management (as appropriate) on system problems affecting productivity.
Identified training needs and refers to appropriate training coordinators and coordinated training schedules to ensure training databases are available.
Managed system security. Responsible for the addition, deletions or changes relative to internal users. Managed all site configuration changes.
Developed and maintained "System Administrator" documentation. Modified documentation to meet local/geographic needs.
Trained local management to provide on-site system administration backup.
1990 March 1998 American Telnet Ft. Lauderdale, FL
Vice President / Director of Information Technology / Projects
Integrated JD Edwards EnterpriseOne modules for Financial Management, Order Management, Human Capital Management (HCM), Project Management, Asset Management and Procurement (RFI and RFPs).
Orchestrated the design and installation of a LAN compromised of 300+ personal computers. Supervised office relocation to a new 15,000 square foot facility.
Tripled client service capacity by planning and executing new network architecture.
Spearheaded development and implementation of a comprehensive back up procedure for the company LAN.
Improved system performance by engineering upgrade of LAN connections from traditional cabling methods to use of fiber optic links.
Guided conversion from batch to online processing, transforming most applications. Reduced order entry time from 3 4 day cycle to immediate and invoicing from 3 4 days to same day, saving substantial time and significantly decreasing chance of errors.
Replaced troublesome 2 server NOVELL network with a robust Windows NT network employing TCP/IP, switching, routing, terminal servers, VPN network, firewalls, PPP, and T1s.
Improved productivity of email by converting from HP OPENMAIL to MSOUTLOOK.
Pioneered and established the helpdesk which strengthened user support in the call center.
Planned, designed and implemented an internal intranet strategy using Internet Information Server.
Improved employee satisfaction and morale and reduced turnover by re-engineering the department and establishing a training and coaching program.
Designed and managed the implementation of the phone systems by utilizing LUCENT and OCTEL, realizing a cost savings of over $1 million dollars.
Designed and implemented the creation of change review process.
Managed team of 10 12 IT professionals responsible for payroll system development.
Managed project to develop system tools to support the strategic systems planning process.
Coordinated a staff of 6 in a project to validate 1+ million lines of C / C++ code.
Led a team of programmers / analysts in the installation, data population, and customization of a third party sales management program.
Managed network services budget, workforce and message data for 2 years with an annual budget of approximately $18 million.
1984 1990 United States Air Force
Air Traffic Controller
Honorable Discharge
Additional Relevant Experience
Atlanta, GA 2005 2007
Served as CFO and Board of Director Member on behalf of Bellsouth
Atlanta, GA 2007
I served part time as the CFO/VP of Finance for All-time Consulting
|
Skills: |
Technical Skill Set
Win95 WinNT Win2000 WinXP UNIX
NOVELL SANs VRUs ISDN / T1s Lines MODEMS
COBOL VB JAVA HTML PERL
MSACCESS VisualDBASE IT Training SUN Servers IIS
HP servers CISCO NORTEL Backup & Recovery Call Centers
Data Centers Network Planning Switches& Hubs Telephony LAN / WANs
Network Installation Project Management Technical Writing Procurement Inventory Control
Mainframe Technical Architecture
Finance
Financial and Budget Planning & Analysis Financial & Strategic Planning Budget Development & Management
Crisis Management Budgets and Cash Forecasting Procedures Development
Management
Business Valuation Start-up Operations Staff Development & Leadership
Vendor Relations and Management Client Relations Process Improvement
Project Planning and Management
Operations
SAP Implementation Technology Needs Analysis Quality Assurance
Disaster Recovery Business Continuity Design Validation
Information Systems & Networking 24X7 Data Center Operations LAN Network Systems
Backup & Recovery Network Planning
ERP Experience
Oracle People Soft AMS Advantage JD Edwards
|
Education: |
Education
MBA - Finance
American Intercontinental University Atlanta, GA
BS/Business Management
National Louis University Atlanta, GA
AS/Computer Programming
Keiser College Ft. Lauderdale, FL
AS/Computer Engineering
Keiser College Ft. Lauderdale, FL
AS/Business Management
Community College of the Air Force Maxwell AFB, AL
Continuing Education
Strategic Management
Non Profit Education
Northwestern University Chicago, IL.
|
Endorsements
|
 |
Thomas has received 1 endorsement.
|
Thomas has endorsed 0 Members.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
9.842 |
I.T.PMP. MAC and PC Systems Administrator / Technical support |
US-New York-New York City |
 |
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
 |
06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
|
|
