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Title: |
IT Director
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Location: |
US-Michigan
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Work History: |
PROFESSIONAL EXPERIENCE
ER-ONE / NETMD BUSINESS, Livonia, MI
IT Director (2004 to Present)
Entrusted with leading IT initiatives and planning for three collaborative healthcare companies including a large Medical Billing and 180+ practitioner ER physician group. Source, evaluate, and select hardware, software, telecom, and security systems, aligning resources with unique company needs. Maintain and enforce disaster recovery and continuity plans. Plan and implement ongoing infrastructure integration, applying best practices to streamline business processes. Administer medical billing application, including updating / reviewing dictionary items and reports; maintain SQL database applications for HR, Credentialing, and Finance. Manage Exchange Server.
Key Achievements:
Reduced mailing costs by 95% and accelerated claim processing from 21 to 5 days by implementing a scanning / workflow system for medical charts and explanations of benefits.
Spearheaded upgrade of enterprise network to Windows 2003 domain; installed / maintained Terminal Server infrastructure to enable secure VPN connectivity.
Boosted worker productivity 30% by evaluating infrastructure / workflow and implementing email and Internet policy as well as monitoring / blocking software.
Reduced the charge entry time by 95% by automated the charge entry process. This automation also reduced our DSO by an additional 3 days
Slashed maintenance and help desk support issues by 45% by implementing a patch management and help desk ticketing system.
Assisted with multiple pricing models for current products and potential acquisitions.
Successfully discovered, evaluated and implemented multiple strategic partnerships throughout the organization.
JOHNS SANITATION INC., South Lyon, MI
IT / Operations Director (2004)
Brought on board to play a key role in turning around struggling operations through tactical and strategic IT and business initiatives. Devised and established Standard Operating Procedures (SOP) manual for route drivers and yard teams to improve operational consistency. Created HR manual and internal forms.
Key Achievements:
Cut overtime pay 12% and fuel consumption 17% by evaluating and implementing operations / accounting software packages to enhance billing and route planning.
Offered key contributions on new marketing Web site, directing development and content to enhance visibility of products and services.
Enhanced staff retention and satisfaction while supporting long-range business objectives by implementing incentives / quality improvement program.
UNITED HEALTH CARE / MID ATLANTIC MEDICAL SERVICES, INC., Rockville, Maryland
Senior IT Director (2001 to 2004)
Directed and evolved IS-management solutions for one of the largest health services companies in the mid-Atlantic region. Collaborated with senior-level managers to create imaging workflow and new business solutions. Established coding standards, policies, and procedures. Created and established internal software development life cycle processes in collaboration with several departments (Business Processing & Analyst, Project Management, Data Warehouse, and Operations). Identified functionality gaps and advised on solutions while facilitating development activities several departments. Reviewed, evaluated, and recommended software and hardware procurement based on best-practice analysis of overall operations. Maintained company Intranet content, applications, and Integrated Voice Recognition (IVR) systems.
Key Achievements:
Significantly improved IT development practices by creating and implementing source-code control procedures, bug/issue tracking, and configuration management.
Increased staff efficiency by 20% through the development and automation of critical business procedures, including IT Project Tracking, Online Contract Creation, and a Call Center Answering Service.
Seamlessly integrated Medical Case Management functionality with legacy system.
Saved 2.4 million annually by successfully implemented enterprise workflow applications utilizing state-of-the-art business development software.
PROXICOM, INC., Reston, Virginia
Microsoft Technology Manager & Lead Consultant (1998 to 2001)
Served as Technical Lead on several projects to create and advance Internet functionality and applications for unique clients. Reviewed operations, identified technology gaps, and created integrated solutions to meet emerging business needs. Developed several Internet/Intranet/Extranet applications utilizing Microsofts suite of development tools. Tracked and evaluated new Microsoft technologies, trained and mentored new staff, and wrote year-end as well as project evaluations.
Key Achievements:
Spearheaded evolution, redesign, and advancement of Web sites for high-profile clients such as Ford Motor Company (www.fordvehicles.com), Black & Decker (www.blackanddecker.com), and Marriott (www.marriott.com).
Effectively negotiated vendor relations to carry-out sophisticated projects and tightly integrate expanding Internet identities.
Heavily involved in the creation of customer-focused, dynamic menu systems to ensure interactive flexibility; multilayer designs consisted of e-commerce solutions to integrate and personalize backend data.
Successfully built extensive intranet application supported by an Internet-based, customer-interface system that communicated Nominations, Schedules, Work-order Tickets, and Bulletins over a secure connection.
ADVANCED PARADIGMS, INC. / WANG, Alexandria, Virginia
Senior Consultant (1997 to 1998)
Provided consulting services, system analyses, infrastructure design, programming, documentation, and onsite training to create business solutions for clients. Significantly involved with the development of a cutting-edge Internet/Intranet site to improve dissemination of information. Automated and streamlined daily workflow applications.
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Additional tenures include Application Developer with ISDI, Inc., Software Engineer with Decision Research, Corp., and Software Engineer with Reality Highway
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Skills: |
Solutions-oriented with a proven track record of high-quality business systems development and staff management combined with strong experience focused on designing and managing robust IT infrastructures
Skilled leader, resourcefully directing multiple tasks and cross-functional teams throughout sophisticated software and project management tools. Extensive experience aligning business objectives with sound operational management strategies while setting up, installing, and upgrading state-of-the-art servers within sophisticated network environments. Strong background supporting large corporations in implementing front-end e-business solutions while providing systems support and integrating legacy systems. Proven success identifying critical issues related to functional objectives, analyzing problems, and executing quick resolutions. Highly effective communicator, serving as IT liaison for several key departments and developing lucid end-user documentation.
Highlights of expertise:
Tactical Business Needs Assessment
Project Management
Business Process & Workflow Design
Data Warehousing & Information Management
Team Leadership & Development Enterprise Resource Management
Strategic Business Alliances
System Design & Architecting
User Training & Support
Troubleshooting & Problem Resolution
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Education: |
EDUCATION AND TRAINING
CANDIDATE FOR MASTERS OF SCIENCE IN ADMINISTRATION / INFORMATION RESOURCE MANAGEMENT
CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, Michigan
BACHELOR OF SCIENCE IN INFORMATION AND COMPUTER SCIENCE
UNIVERSITY OF HAWAII AT MANOA, Honolulu, Hawaii
Professional Training: eClinical Works (Electronic Medical Record), Java for Structured Programmers (Sun Java), Interwoven TeamSite 4.5 Boot Camp for Partners, Staffware Workflow, Tower Imaging
Professional Associations: Marine Corps Association, Association for Computing Machinery, Boy Scout of America (Eagle Scout),
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Endorsements
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Michael has received 1 endorsement.
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Michael has endorsed 1 Member.
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Rank |
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8.118 |
Manager, IT |
US-Illinois-Chicago |
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Details
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Public Messages
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