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Professional Profile of Jason -- System Support Specialist
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Title:
System Support Specialist

Location:
US-New York

Work History:
Sidley Austin LLP, New York, NY

Support Technician- Hardware, Floor and Desktop

Level 2 Technical Support 05/06 - 01/07

Provide Technical Support for over a thousand users
Provide Help Desk support; user queries and concerns
Provide Software Support; Windows Installation, Windows OS Support, Outlook, Internet Explorer, Word, Excel, Power Point
Provided Hardware Support; Re-imaged both laptops and desktops, user backups, Desktop Installations, Printer Installation
Performed backups of user data
Salvaged data from corrupt drives
Perform blackberry software installations and configuration.
Configure and run McAfee virus scans.
Run diagnostics for spy ware activity.
Researched and developed Techniques for resolving common user issues
Troubleshoot and resolve hardware and software issues
WAN and LAN Support
Conducted Inventory


TCI College of Technology, New York, NY

Computer and Electronics Division (IENET Department)

Arranged and catalogued books for distribution to professors
Ordered industry-related books from publishers
Answered telephone calls and made appointments for instructors
Updated and modified course syllabi and outlines
Repaired and reconfigured computers for use by students
Supplied technical equipment for instructors
Cataloged and arrange equipment for distribution
Answered inquiries from students and faculty


Skills:
Working Knowledge of Remedy Action Request System
Active Directory
Familiar with Altiris
TCP/IP, DNS, DHCP, RIS and RIP
Microsoft Word, Excel and PowerPoint
Windows Server 2000, 2003, XP and XP Professional Windows 98, 94 Linux
Troubleshooting, both Laptop and Desktop
Excellent Communicator
Remote Access support
PC Re-imaging
Internet Research


Education:
TCI College of Technology, New York, NY

Associate's Degree in Applied Science, 8/05

Major: Networking Technology






Endorsements
Jason has received 2 endorsements.
Jason has endorsed 1 Member.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 No Profile Posted   Details
9.963 Computer Tech US-New York-New York City Details
No endorsements.



Page 1 of 1


Public Messages
From
Date
Message

06.06.11
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

11.27.10
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

09.29.07
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.

Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.

Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.

Don McCauley
dmccauley@dgai.com

Position Specification

Title: Senior Exchange Engineer

The Team

Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.

Position description

As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.

The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.

Person

The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)

Job Responsibilities

The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.

Education and/or Experience

• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
 
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