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Title: |
Desktop Tech Support Help Desk
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Location: |
US-New York
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Work History: |
Professional Experience
Estee Lauder Melville, NY (Fortune 500 Company)
Help Desk Support Specialist (04/2008-Present)
Troubleshoot, diagnose and resolve hardware/software/network technical issues in a Service Center environment. Microsoft and proprietary applications: 95%Windows, 05% Mac Desktop/Laptop Support. Network and Printer support; Active Directory Administration; Novell Netware Administrator; Nortel VPN support, Blackberry Support, Remote Access Support. Environment: Microsoft Windows XP Microsoft Office Suite Outlook Active Directory Netware 5.1 Exchange 2003 Blackberry Enterprise Server Admin Adobe Products Citrix Nortel Contivity VPN CA UniCenter Remote Control Altiris Remote Control and Software Deployment AS/400 SAP CA Unicenter Ticketing System Secure ID Blackberry/Palm Devices Printers Routers/Hubs/ Wireless FTP Admin TCP/IP LAN/WAN Internet/Intranet Application Password Security Anti Virus
Interpublic Group, Inc. New York, NY (Fortune 500 Company)
Centralized Service Desk Analyst II (10/2005-02/2008)
Troubleshoot, diagnose and resolve hardware/software/network technical issues in a call center environment. 60%Windows, 40% Mac Desktop/Laptop Support. Network and Printer support; Active Directory Administration for User/Mailbox/Computer Accounts; Cisco VPN support, Blackberry Support, Remote Access Support. Environment: Microsoft Windows XP-Vista Microsoft Office Suite Outlook Mac OSX Entourage Safari Firefox Apple Remote Desktop Active Directory Exchange 2003 Blackberry Enterprise Server Admin Adobe Products Citrix Cisco VPN Remote Access AS/400 Remedy Blackberry/Palm Devices Printers Routers/Hubs/ Wireless FTP Admin Timbuktu LANDesk Remote Access TCP/IP LAN/WAN Internet/Intranet Application Password Security Anti Virus
EDS Florida
Support Technician / Help Desk (03/2002-10/2005)
Provided technical support for the Rinker Materials account (construction). Troubleshoot, diagnose and resolve hardware/software/network technical issues in a call center environment. Environment: Microsoft Windows 2000 Microsoft Office Suite Outlook Internet/Intranet Application Password Security Anti Virus Active Directory AS/400 Remedy Citrix Client
Service Center Analyst (01/2000-03/2002)
Installations Representative managing installations of computer equipment form Travel related business (travel agencies, airports). Schedule and manage Field Service Technicians, provide them documentation and needed tools, order equipment and software, work direct with Sales force and customers. Environment: Media/Multimedia Applications Desktops/Laptops Printers Routers/Hubs Microsoft Windows 98-2000 Microsoft Office Suite Outlook Remote Access TCP/IP LAN/WAN
Information Associate (11/1998-12/1999)
In support of Y2K (Year 2000) project worked on maintenance support and testing of production software that made up the Continental Airline reservation system.
Previous Employment Florida and California prior to 1998
Customer Interface Representative, Help Desk Technician, Project Planner, Online Sales, Warehouse Returns Manager, Retail Sales Clerk and Real Estate Sales Agent Assistant.
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Skills: |
Working on A+ and Network +Certification Microsoft Windows 2000-Vista Microsoft Office Suite Outlook Mac OSX Entourage Safari Firefox Apple Remote Desktop Active Directory Exchange 2003 Blackberry Enterprise Server Admin Adobe Products Citrix Cisco & Nortel VPN Altiris Remote Access AS/400 Remedy Ghost Imaging SAP Database Usage Media/Multimedia Applications Desktops/Laptops Blackberry/Palm Devices Printers Routers/ Hubs/ Wireless FTP Admin Timbuktu LANDesk Remote Access TCP/IP LAN/WAN Internet/Intranet Application Password Security Anti Virus
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Education: |
Education / Training
Bauder College
Fort Lauderdale, FL
A.A., Electronic Technology ♦ GPA: 3.7 ♦ FCC Radiotelegraph Operator License ♦ Courses: Electricity, Radio Transmissions, Magnetics and Electronic Components
Other Professional Training: Microsoft Vista Class, Mac OSX Class, Communication Skills ♦ Public Speaking ♦ Customer Service.
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