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Title: |
PC Hardware Technical Support Specialist/Network Technician
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Location: |
US-New York-New York City
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Work History: |
Sapphire Technologies/Blue Current, New York, NY September 2006 – February 2007
PC Technician – New York City Board of Education
·Install Dell and Mac workstations
·Configure wireless networks for laptop users in Microsoft Windows and MAC environments
·Install and test network printers
·Configure new ATS (Automate The Schools) sessions
·Diagnose and repair network connectivity problems
·Setup PC DLP projectors
Global Resources, New York, NY June to August 2006
PC Specialist – JP Morgan/Chase Tri-State Deployment Project
·Maintained detailed paperwork and test logs for client hardware and software upgrades.
·Performed network integration and system tests on teller and platform workstations.
·Performed software and mechanical upgrades.
·Performed troubleshooting of computer systems and related equipment.
·Investigated and resolved computer software and hardware problems.
·Diagnosed application errors and network connectivity problems
Guy Carpenter, Hoboken, NJ December 2004 to February 2005
Records clerk
·Located and retrieved files upon request from authorized users.
·Removed and destroyed out dated materials in accordance with file maintenance schedules and legal requirements.
·Inspected and examined materials and filed for accuracy, legibility, and damage.
·Assigned and recorded and stamped identification numbers and codes to index materials for filing.
·Placed materials into storage receptacles, such as file cabinets, boxes, bins, and drawers, according to classification and identification information.
·Inserted additional data on file records.
·Authorized and documented materials movement, using logbook and computer and traced missing files.
The Computer Career Center, Rego Park, NYJune 2003 to October 2003
Assistant PC Lab Technician
·Performed routine maintenance on all types of computer equipment and printers.
·Performed software and mechanical upgrades.
·Performed troubleshooting of computer systems and related equipment.
·Performed hardware and software support and installation.
·Operated computer help desk assisting users with problems and solutions.
·Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
·Built LAN servers and workstations.
·Installed and configured Microsoft Windows 2000 Professional, 2000/2003 Server and Novell Netware 5.1.
The Floating Hospital, New York, NY May 1984 to February 2002
Marine Engineer/IT Consultant
·Designed and oversaw testing, installation, and repair of marine apparatus and equipment.
·Analyzed data to determine feasibility of product proposal.
·Investigated and observed tests on machinery and equipment for compliance with standards.
·Determined conditions under which tests were to be conducted and sequences and phases of tested operations.
·Inspected marine equipment and machinery to draw up work requests and job specifications.
·Prepared technical reports for use by engineering, management, and sales personnel.
·Coordinated activities with those of regulatory bodies to ensure repairs and alterations were at minimum cost, consistent with safety.
·Procured materials needed to repair marine equipment and machinery.
·Reviewed work requests and compared them with previous work completed on ship to ensure costs were economically sound.
·Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
·Conferred with staff, users, and management to determine requirements for new systems and modifications.
·Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance.
·Referred major hardware and software problems and defective products to vendors and technicians for service.
·Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware and software.
·Prepared evaluations of software and hardware, and submitted recommendations to management for review.
·Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
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Skills: |
·Client Servers System Design, Contract/Vendor Negotiations, Network Architecture, C, Software Deployment, Technology Needs Assessment, Technical Support, Troubleshooting/Problem Solving,
·Diagnosis and Troubleshooting, Local Area Networks (LAN), Hardware Installation, Hardware Configuration, Ethernet, Computer Assembly, Network Planning, Novell Netware Systems, Peer to Peer Networks, Performing Daily Backups and Restoring Data, TCP/IP, Wireless Networking for Windows 98/2000/XP
·Fluent in Spanish
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Education: |
CUNY at Herbert H. Lehman College, Bronx 1986
B.A., Computer Science
Advanced courses in mathematics and chemistry.
The Computer Career Center, Brooklyn, NY 2003
Certificate, Help Desk Specialist
Dean's List GPA: 4.00
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Endorsements
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Anthony has received 1 endorsement.
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Anthony has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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8.691 |
PC/Windows Support |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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