Job Description:
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The Position
Director, IT (Network & Communications)
Information Technology - Internet / E-Commerce
Information Technology - Network Administration
AGENCY SEARCH ASSIGNMENT: T. Kopec and Associates
HOME Office: 800-441-0966 Pacific (access code “00”) or 541-588-6255
Full-time
United States - California - San Diego <>
The Compensation
Base Salary: $170,000 - $170,000
Benefits - Full
Commission Compensation - No
Bonus Eligible - Yes
Overtime Eligible - No
Relocation Assistance Available - No
Interview Travel Reimbursed - Yes <>
The Ideal Candidate
10 to 15 years of experience
Management Experience Required - Yes
Minimum Education - Bachelor's Degree
Willingness to Travel - Occasionally <>
Detailed Description
Company provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle.
CRITICAL PERFORMANCE AREAS
- Plans, collaborates on designs and implements key company communication systems for local, national and global needs
- Evaluates current and foreseeable future requirements to determine appropriate solutions
- Works with Project Managers to develop project plans and execute
- Ensures systems are properly documented, controlled for change and monitored for uptime and performance
- Facilitate the selection and implementation of network, communication and systems infrastructure to match the global needs of the company
RESPONSIBILITIES
- Provide strategic direction for all IT Communication efforts including Network, Telecom, Messaging, and Mobility as it relates to a Unified Communications strategy.
- Implement improved processes and management methods to generate higher ROI and workflow optimization
- Plan and create the forecasting, implementation and identification of resource requirements for network systems
- Supervise all analytical tasks and activities associated with IT Communication functions (e.g., VoIP network design and engineering, implementation, diagnostics or operations/user support, and Messaging)
- Confer with and advise administrators, user representatives, and technical personnel regarding development and design of wide area and local area networks
- Prepare recommendations on monitoring and analysis tools.
- Participate in the development and implementation of policies and procedures regarding communication equipment, software, maintenance, and monitoring
- Evaluate new products and assists in the creation and documentation of technical standards and interface applications.
- Lead the design, build out, and operation of Telecom systems throughout the company.
- Provide architectural oversight and feedback on complex Network, Telecom, and Messaging designs in a Leadership capacity.
EDUCATION/EXPERIENCE PREFERRED
Education:
- Bachelors Degree in related field and seven years experience in related field
Experience:
- Six years of experience managing global voice communication systems
- Five years experience managing Internet and Wide Area circuits
- Four years experience with Cisco Call Manager (CCM), Cisco Contact Center Express (IPCC), and Unity
- Four years experience in managing integrated email, phone and other communication systems such as between MS Exchange and Unity
- Four years experience Windows/Unix server management experience
- Four years experience supporting routers, firewalls, layer 2 and layer 3 switches
- Four years experience with DNS, DHCP, domains and various IP based applications
- Four years experience with network, systems management monitoring tools
- Three years experience with global network design and management
- Experience with LAN and WAN QOS design and configurations
- Experience with troubleshooting, trend analysis, and voice QOS tools
- Experience with upgrading the various Cisco voice components
- Proficient understanding of IVR design
QUALITIES DESIRED
- Candidate must have deep technical background with experience directly designing, implementing, and configuring major network and telecommunication systems for large scale implementations in the last 5-6 years.
- 10+ years of IT experience in infrastructure/networking environments
- 5+ years of Cisco VoIP telecommunications planning, designing and engineering
- In-depth knowledge of Call Center Technologies including IPCC and Avaya Systems.
- 10+ years of experience in Large High Growth companies building out large scale implementations.
- Knowledge and deep understanding of carrier technologies including SONET design, Metro-Ethernet, Optiman, Gigaman, MPLS, and other related highly available services.
- Proven working relationships with major networking and telecommunication companies including Cisco, Avaya, Juniper, F5, Microsoft, AT&T, Verizon, etc.
- Demonstrated experience in Cisco Nexus technologies and implementation.
- Excellent Oral and written communication skills
- Possess the ability to motivate and maintaining effective working relationships with staff and partners
- Able to successfully work to reach company goals in an environment in which a wide degree of creative and latitude is required of this position
- Prior experience demonstrating effective management skills
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