Company Profile: |
Comcast was founded in 1963 as a single-system cable operation. Today, we’re the country’s largest provider of cable services - and one of the world’s leading communications companies. We’re focused on broadband cable, commerce, and content. We deliver digital services, provide faster Internet and clearer broadband phone service, and develop and deliver innovative programming.
Looking to the Future
As Comcast evolves, we continue to look to the future - seeking out new communications technology, new opportunities, and more choices. We want to continue to provide people with the communications products and services that connect them to what’s important in their lives.
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Benefits: |
Full Benefits package including: Medical, Dental, 401k w/ Match, Vision, & tuition reimbursement |
Job Description:
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(2) Sun-Wed.-12p-10:30p
(2) Wed-Sat.-8:30pm-7am
JOB SUMMARY:
The Operations Center, Network Sr. Technician is an advanced level position and will provide a higher level of analyzing and problem solving skills to resolve complex issues throughout the entire Comcast network. Provide 7x24x365 operational support for all Regions within the Division. Primary responsibilities include: full ownership of CMTS, and responding to escalations and resolving issues that arise from hardware and software failures on the Comcast Network. Provides support to Level 1 and 2 Technicians.
PRIMARY DUTIES AND RESPONSIBILITIES:
Organize and schedule all maintenance activities in the LMC from all scheduled work on the network
Provide escalation support for Tier 1 and 2
Provide capacity management support for all services
Full ownership of the CMTS to include troubleshooting CMTS for issues
Provide surveillance for the network from the hub to the backbone
First responder to all network alarms reported by tools in the network
ND ticket generation and correlation for network issues and escalates to proper fix agent
Monitors VOD run stats
Re-grooming existing channels
Performs Rate center migrations
Receives and investigates issues and escalations from ATS
Accountable for writing and driving action items for post mortems on Network events to ensure follow-up for all break-fix
Follows scripted M&P’s for break / fix
Is the escalation point for All advanced services
Use all available tools to monitor and isolate outages across all product lines
RMA and sparing over sight
Must be able to work variable shift hours
Must be able to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills
Provide subject matter expertise for all network equipment and technical training within the LMC
Initiate and host conference bridges where needed: for critical issues, set up conference call with all appropriate department representatives, see issue through to resolution, document as needed
Organize and manage internal and external resources to resolve complex issues
Provide remote assistance of hardware replacements
act as local liaison to identify, correlate, provide local troubleshooting, communication and verify customer impact for nationally are care team managed events
Provide remote assistance of hardware replacements
Education/Experience:
High school diploma
CCNA or equivalent industry experience
2 to 5 years experience consists of:
OC or operations experience related to resolving network issues
HFC network infrastructure including head end facilities and the delivery of broadband services
Layer 1, 2, and 3 troubleshooting practices and methodologies
Programming and automating processes
Working with common IP e.g. ARP, IP, TCP, DNS, BGP, OSPF, SNMP and DHCP
Hands on experience configuring and troubleshooting Cisco routers and switchers
Experience with RF and cable distribution systems including digital signaling
Experience monitoring, and maintaining network elements and utilizing IP based applications/tools
CMTS (highly desirable)
Configuring and supporting TCP/IP (Transmission Control Protocol/Internet Protocol)
DWDM (desirable)
Network ticketing systems (TTS, Remedy)
Minimum of 6 months experience in the IP Network Technician role
Must certify on the added tools
Skills Requirements:
Experience leading small and large groups to resolve complex issues
Demonstrate strong service skills with internal and external customers
Thorough practical knowledge of PC applications and associated tools
The ability to prioritize and switch between tasks frequently without losing sight of what needs to be accomplished
Experience in the monitoring of network elements over IP systems
Familiarity with hybrid fiber coaxial networks
Strong verbal and written communications skills
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