Job Description:
 |
Implementation Manager
Our client, the nations leading healthcare services company, is currently looking for an Implementation Manager to join their team in Newton, MA. As the Implementation Manager you will be responsible for running the Advanced Diagnostic Management (ADM) Services and Implementation team. In addition, you will be a key member of the executive team that serves providers, health plans, and labs by delivering a leading edge healthcare content and technology solution. Your proven experience building teams, working together with team members, hands on customer facing skills, and technical acumen will make you valuable contributor to our organization
Primary Responsibilities:
Build, mentor, and lead the team of individuals who work in ADM Services
Build and guide documentation, processes and tools for services to standardize and improve the efficiency of implementations
Own the technical project plan for customer implementation; exercising judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results
Provide system capability training to customers
Support existing customer implementations as customer issues are reported
Provide continuous feedback to product management about improvements in customer-facing capabilities and services
Support pre-sales activities with ADM sales opportunities
Prioritize and execute tasks in a high pressure environment
Requirements:
BS in Computer Science, Electrical Engineering or equivalent technical implementation experience
5+ years of experience directly managing a services or implementation team for a growth oriented technology company
8+ years of managing deployment teams or deploying technology solutions
2+ years in health care information technology or services
Previous experience with Internet based software applications
Experience working strategically and tactically on a high performance team with multiple priorities and tight deadlines
Outstanding interpersonal, oral and written communication, and presentation skills
Solid understanding of financial planning and budgetary management
Excellent project and program management skills
Proficient with Microsoft Office Suite
Technical experience with XML, SQL, TCP/IP, FTP, Web SaaS architecture
Technical experience with XSLT, Oracle DB, EDI, HL7, X12 a plus
|
