Job Description:
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This position will participate and manage IHS environmental solutions engagements through the entire project lifecycle. These engagements include enterprise solution planning design, configuration, integration, testing, customer acceptance and use. Although IHS works with implementation partners, the engagement will address complex issues and application of best practices methods and technical that supplement and extend partners capabilities. The end product is geared to customer success and enhanced, sustainable customer relationships.
General Job Duties:
Develop deep and comprehensive understanding of IHS environmental products serving as a external and internal source of product knowledge
Oversee multi-phase, projects from inception to conclusion that meet contractual deliverables timelines, with high quality and within budget
Work with customers, partners, and team members to configure deliver and deploy environmental solutions that meet high customer satisfaction standards
Develop new, cutting edge solutions addressing customer needs that can be captured and maintained as IHS intellectual property
Develop timeline estimates, resource requirements and detailed project plans
Specific Job Duties:
Participate in customer implementation workshops to scope implementation projects
Support solutions project proposal preparation
Help prepare and manage project work scopes, tasks, and schedule
Ensure delivery of contractual commitments
Develop solution architecture and configuration designs
Configure solutions and support systems integration
Work with implementation partners to assure that best practices are applied
Regularly communicate project status with customers, management and partners
Identify and resolve implementation issues and problems in a timely manner
Prepare implementation documentation and training materials
Provide consulting support customers and partners to address functional and technical concerns
Develop new solutions methods, techniques and capabilities using the opsInfo software platform and tools
Facilitate the capture, refinement, and commercialization of intellectual property obtained through customer engagements
Drive awareness of our services to the Field Sales team by partnering and collaborating with sales executives, account managers, customer managers and other account team members.
Required Education:
B.S. (M.S. preferred) in Engineering or Computer Science. Industry Certifications such as MCSE, CISSP a plus.
Required Experience:
Understanding of and experience with industrial and manufacturing processes
Minimum of 5+ years working experience in Consulting, Training, Architecting, Design, Deployment and/or support of software-related products and services.
Solid understanding of Microsoft technology with some development background, e.g., C++,C# / ASP.NET / Web Services / SQL Server (MCAD)
DBA experience with relational databases such as MS SQL Server and Oracle.
Experience creating complex SQL & PL/SQL stored procedures, for augmented and customized functionalities consistent with efficient application performance best practices
Interest, experience and commitment to environmental domain highly desired
Physical Requirements:
50-75% Travel
Must be able to attend the work location during normal business hours and be on-site to engage in personal interaction with others and as part of a team.
Occasional moderate job stress due to deadlines, downtime and number of escalated issues from customers, partners, and internal functional areas.
Location:
Mountain View, California
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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