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Call Center Technology Manager
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Date Posted:
 07.02.08
Status:
 This is an archive of an expired job. Search new jobs here
Company Information
Company Name:
 Applied Card Systems
Street:
 5401 Broken Sound Blvd. NW
State:
 Florida
Zip:
 33487
Phone:
 561-995-8820
Fax:
 561-994-4538
Company Profile:
 Applied Card Systems is a leading credit card processing call center located in Boca Raton, Florida.
Contact Information
Contact Name: Holly McFadden
Job Information
Job Location:
 US-Florida-West Palm Beach
Job Title:
Call Center Technology Manager
Position Type:
 Full Time
Travel Required:
 None
Number of Openings:
 1
Experience Required:
 1 - 3 yrs
Benefits:
 Medical, dental & vision insurance 401K Life Insurance Short/Long term Disability Tuition Reimbursement
 
 
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Job Description:

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 The Call Center Technology Manager oversees and coordinates activities of one or more departments such as the Collection department’s FDR project and technology area, and aids the Vice President of Call Center Technology in formulating and administering organization policies by performing the following duties:

Essential Functions:
· Oversee Corporate Communications and Call Center Strategy groups.
· Oversee and participate in user acceptance testing.
· Manage the collections strategy department effectively.
· Create System Request Forms and Cost Benefits for all projects requiring any enhancements to current technology.
and other related duties.

Must have Predictive Dialer; Davox, Aspect, or Concerto exp.
Job Views:
302
 
 
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