Company Profile: |
ALEX - Alternative Experts is a full service consulting firm specializing in Facilities Management, Technology Integration, and Workforce Augmentation. Headquartered in Chantilly, Virginia, ALEX helps clients implement cost effective solutions to fulfill program requirements, achieve greater productivity and increase competitiveness.
We deliver all services utilizing VIM, a three step methodology we developed to enhance our business processes.
VIM stands for:
Vision- Program elements are defined and analyzed.
Implementation- A scope of work is developed, and the elements of the program are realized.
Management- The elements of the program are maintained and controlled through direct management oversight.
VIM is supported by our “seasoned talent acquisition system”, a database comprised of 20 years of resources and knowledge we call the ALEX Advantage. It is the product of our 20 years of experience providing quality solutions to our clients. In this time we have acquired a large talent pool, a broad-based “seasoned talent acquisition system” of Architecture, Engineering, Facilities, Technology, Finance and support professionals. These resources, together with the knowledge and experience of our recruiting team, allow us to provide our clients with the broadest range of talent combined with the greatest depth of experience.
The ALEX Advantage is the backbone of our VIM methodology, and represents a commitment to technical excellence, timely response and cost control strategies. We interpret our clients’ requirements and design solutions tailored to meet their needs and exceed their expectations.
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Job Code: |
Unix linux system adminis |
Job Description:
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The Global Client Services Hosting Service Engineer – UNIX/Linux position is responsible for Tier 3 troubleshooting and maintenance functions for the comapny's Managed Hosting product suite.
Position Objectives:
• Resolve Tier 3 issues as defined in established departmental guidelines and escalation procedures
• Perform incident, problem and change management in accordance with the established workload guidelines within the department
Essential duties:
• Follow the company's Global Client Services Guidelines document for salaried employees
• Troubleshoot issues escalated to Tier 3 as they relate to your area of expertise
• Follow all documented procedures related to the position
• Maintain turnover and ownership of current workload
• Participate in mandatory meetings and training sessions
• Participate in special projects within and outside of Global Client Services as necessary
• Always work on improving knowledge base as it relates to the company's product offerings
Required skills:
• Team player
• Customer focused
• Verbal and written communication skills
• Solaris/Linux OS administration/troubleshooting
• Apache/iPlanet/SUN One Web Server troubleshooting/administration
• Veritas Volume Manager/Solstice Disk Suite troubleshooting/administration
• General networking knowledge
Desired skills:
• Veritas Cluster Server troubleshooting/administration
• Oracle or MySQL troubleshooting/administration
• Switch and router experience, vlan administration
• F5 hands-on experience
Education or Equivalent Experience:
• Bachelor’s degree or equivalent experience in related field
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