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Date Posted: |
03.12.08 |
Status: |
This is an archive of an expired job. Search new jobs here |
| Company Information |
Company Name: |
Technical Solutions & Maintenance |
Street: |
South Whiting St |
State: |
VA |
Zip: |
22304 |
Phone: |
703-370-1104 |
Fax: |
703-370-1105 |
Company Profile: |
Delivering Quality Information Technology, Training, and Reengineering Services and Products
Technical Solutions and Maintenance, Inc. (TSM) is a woman-owned, disadvantaged, HUBZone certified, small business located in Alexandria, Virginia with a principle office located in Eufaula, Alabama.
TSM has a proven track record for customer satisfaction, providing comprehensive solutions to a wide range of Business Process Reengineering, Root Cause Analysis, Training, Web Hosting, Document Management, Data Mapping and Gathering, and Hardware/Software needs.
TSM is headquartered in Alexandria, Virginia with a prinicpal office in Eufaula, Alabama. TSM was founded in 1992 and incorporated in 1994 by the Commonwealth of Virginia. TSM is financially stable and maintains superior performance and credit ratings monitored by Dun & Bradstreet with composite credit, supplier payment, and past performance indices rated as excellent.
TSM’s quality solutions are embedded in our ISO 9001:2000 procedures and policies. We have documented all processes and procedures related to product and service delivery and have completed the quality management system internal and external quality audits. TSM received the ISO 9001:2000 certification on December 16, 2002.
TSM is actively pursuing continuous improvement in our customer services, commitments, product, and services delivery systems.
Our proven track record
TSM, Inc. has established a reputation for delivering quality products and services and long-term relationships with government and commercial business clients. Our customers enjoy working relationship with our professional staff. TSM was rated "SUPERIOR" by Dunn & Bradstreet 2002 survey. Customers rated TSM in the categories: Timeliness, Responsiveness, Product and Service Quality, Delivery Quantities, Supplier Attitude, and Total Costs.
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| Contact Information |
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| Contact Name: |
Jackyln Medina |
| Job Information |
Job Location: |
US-Virginia |
Job Title: |
HelpDesk/ Technical Support |
Position Type: |
Full Time |
Number of Openings: |
1 |
Experience Required: |
1 - 3 yrs |
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Job Description:
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Title:CSA Installation Team
Location: Arlington, VA
Contract Period: 5 Years
Job Hours: Monday – Friday, times can be flexible
Starting Range: Commensurate with experience
Security Clearance: Minimum Interim Secret Required
Job Duties: Main duties are as follows, but may include other responsibilities as deemed necessary:
• Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IMCEN Implementation environment in accordance with current or revised Implementation Branch SOP’s and/or service level agreements.
• Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist.
• Install and configure any software that is on a HQDA pre-approved list based on set schedule. Install and troubleshoot all HQDA approved peripherals such as RIM Blackberry 6710, Palm PDA, and smart card readers.
• Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation
• Perform network and desktop-based detection of viruses to counter/eliminate/control, detect, contain and eliminate virus infestations.
• Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
• Provide general technical support for all dial-in/remote access systems and other remote systems
• Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives.
• Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
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Job Views: |
514 |
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