Job Description:
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Overview
Maintains, repairs, and troubleshoots desktop hardware and software packages.
Duties & Responsibilities
Administer, configure, and troubleshoot networked PC desktops and laptops, network and local multi-function printers, TV tuners, email, and mobile devices at on-site and off-site locations.
Resolve hardware and software problems of moderate to difficult scope and coordinate the resolution of more complex issues with vendors.
Liaise with outsourced helpdesk when needed.
Install trading software such as Bloomberg and Reuters.
Administer Live-state disaster recovery of desktop computers.
Assist with general office-administrative duties at corporate headquarters.
Perform such other duties as may be assigned by the Company at its discretion from time to time.
Amount of Supervision Required
Minimal
Knowledge, Skills, and Abilities
Proficient in operating system software; including Windows XP operating system, the Office 2003 suite, Outlook PST files, citrix administration), document scanning, Adobe Acrobat Professional, PCAnywhere, OmniPage Pro
Strong knowledge of legal software packages such as Worldox, Deltaview, and Softwise.
Strong knowledge of PC hardware, software, and network printers.
Strong customer service skills, responsiveness, and strong desire to learn.
Solid technical background, good oral and written communication skills, excellent problem-solving abilities and a proven commitment to customer satisfaction.
Strong work ethic and professional attitude.
Credentials and Experience
3 to 5 years of supporting desktop software and hardware in a hedge fund or legal environment.
Associates or Bachelor’s degree in Information Systems or Computer Science, or certifications from a technical institute.
A+ and /or MCP certifications
Special Requirements
Travel to other NY offices for on-site IT support and service.
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