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Date Posted: |
11.26.07 |
Status: |
This is an archive of an expired job. Search new jobs here |
| Company Information |
Company Name: |
CGI |
Company Profile: |
Treo Services Technician
Treo Services needs a resource to manage wireless issues and Mobile 5 support for over 700 users globally. This user will be responsible for on-call support, ordering and 100% compliant inventory. This user might also assist the desktop support group in relationship to Desktop moves. User will be responsible for Incidents and request and ensuring great communication and information between the team and client via phone and documentation within tickets. Team goals will be put in place while enforcing workflow processes as it relates to best practices.
POSITION DESCRIPTION
Tech Treo Services for US Tier 1 client. This resource will provide specialized support directly to client in a professional and workman-like manner. Analyst will be expected to be fully engaged to handle all aspects of support of the mobile wireless device environment. Including all of the clients approved mobile wireless devices (phone only, phone/PDA combination, and cellular modem) between the hours of 6AM to 6PM Monday through Friday PST. After hours support will be supplied for synchronizing problems ONLY. After hours support includes nights, weekends, and holidays. Analysts are expected to exhibit professional behavior including: proper dress, timeliness reporting of hours, and cooperative working relations with coworkers.
Specific Duties:
Support duties to Client include:
o Installation support
o Configuration support
o Troubleshooting and ongoing problem management
o Global Synchronization support 24x7x365, including all designated US Holidays
o Vendor Coordination for US-based cell phone carriers
o Coordination of rental phone services to include ordering, delivering, and returning devices provided by third parties
o Identifying and communicating domestic carrier service outages
Reporting duties to Client include:
o Incident, Request, and Problem Management reporting using Remedy.
o Asset management of all procured devices specifically using AIMS and also Excel
o Monthly Global PDA Counts by (BU, Carrier, User, and Model)
o Quarterly Procurement Reports
o Quarterly Trend Analysis Reports
o Provide RAW data from Good Software Reporting Tool upon request
ESSENTIAL SKILLS REQUIRED
o 2-3 years of basic wireless support experience required.
o Excellent customer service skills.
o Good technical knowledge of new technologies
o Good Time management skills
o Basic Desktop knowledge
o Good Verbal, Listening and Written Communication skills
o Ability to interact in a team environment
NONESSENTIAL SKILLS DESIRED
Time management
Team oriented
Able to work long hours when required
On-call for escalation and management
HARDWARE/SOFTWARE PACKAGES
Goodlink
Mobile 5
EDUCATION REQUIREMENTS
BA preferred, but not required
The US Tier 1 Team is a leveraged organization and many of our members support multiple client projects. These client contracts may require background checks for all members working within the client environment. Additionally, some require screening above and beyond what is required as standard screening for CGI employment in the US; to include, but not limited to, additional criminal history, drug screening and credit reporting in accordance with the Fair Credit Reporting Act. These background checks are client specific and in most cases are not transferable from one client account to the next. In order to meet the requirements of a leveraged organization, members of the US Tier 1 team may be required to complete multiple background checks during their career at CGI. All new hires into the US Tier 1 team will be required to complete client background check requests within the timeframe stated in the client contract, as a condition of employment with CGI.
With 25,500 professionals, CGI is one of the largest independent information technology services firms in North America, providing end-to-end IT services and business solutions to clients worldwide. CGI provides a full range of IT services, including consulting, systems integration, and the management of business and IT functions.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full time permanent members start on the first day of employment and generally include a minimum of 3 weeks vacation, profit participation and a stock purchase plan.
We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
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| Contact Information |
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| Contact Name: |
Tina Ganoe |
| Job Information |
Job Location: |
US-Washington-Tacoma/Olympia |
Job Title: |
Treo Services Technician |
Job Code: |
J1107-0821 |
Position Type: |
Full Time |
Travel Required: |
10% |
Experience Required: |
1 - 3 yrs |
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Job Description:
 |
Treo Services needs a resource to manage wireless issues and Mobile 5 support for over 700 users globally. This user will be responsible for on-call support, ordering and 100% compliant inventory. This user might also assist the desktop support group in relationship to Desktop moves. User will be responsible for Incidents and request and ensuring great communication and information between the team and client via phone and documentation within tickets. Team goals will be put in place while enforcing workflow processes as it relates to best practices.
POSITION DESCRIPTION
Tech Treo Services for US Tier 1 client. This resource will provide specialized support directly to client in a professional and workman-like manner. Analyst will be expected to be fully engaged to handle all aspects of support of the mobile wireless device environment. Including all of the clients approved mobile wireless devices (phone only, phone/PDA combination, and cellular modem) between the hours of 6AM to 6PM Monday through Friday PST. After hours support will be supplied for synchronizing problems ONLY. After hours support includes nights, weekends, and holidays. Analysts are expected to exhibit professional behavior including: proper dress, timeliness reporting of hours, and cooperative working relations with coworkers.
Specific Duties:
Support duties to Client include:
o Installation support
o Configuration support
o Troubleshooting and ongoing problem management
o Global Synchronization support 24x7x365, including all designated US Holidays
o Vendor Coordination for US-based cell phone carriers
o Coordination of rental phone services to include ordering, delivering, and returning devices provided by third parties
o Identifying and communicating domestic carrier service outages
Reporting duties to Client include:
o Incident, Request, and Problem Management reporting using Remedy.
o Asset management of all procured devices specifically using AIMS and also Excel
o Monthly Global PDA Counts by (BU, Carrier, User, and Model)
o Quarterly Procurement Reports
o Quarterly Trend Analysis Reports
o Provide RAW data from Good Software Reporting Tool upon request
ESSENTIAL SKILLS REQUIRED
o 2-3 years of basic wireless support experience required.
o Excellent customer service skills.
o Good technical knowledge of new technologies
o Good Time management skills
o Basic Desktop knowledge
o Good Verbal, Listening and Written Communication skills
o Ability to interact in a team environment
NONESSENTIAL SKILLS DESIRED
Time management
Team oriented
Able to work long hours when required
On-call for escalation and management
HARDWARE/SOFTWARE PACKAGES
Goodlink
Mobile 5
EDUCATION REQUIREMENTS
BA preferred, but not required
The US Tier 1 Team is a leveraged organization and many of our members support multiple client projects. These client contracts may require background checks for all members working within the client environment. Additionally, some require screening above and beyond what is required as standard screening for CGI employment in the US; to include, but not limited to, additional criminal history, drug screening and credit reporting in accordance with the Fair Credit Reporting Act. These background checks are client specific and in most cases are not transferable from one client account to the next. In order to meet the requirements of a leveraged organization, members of the US Tier 1 team may be required to complete multiple background checks during their career at CGI. All new hires into the US Tier 1 team will be required to complete client background check requests within the timeframe stated in the client contract, as a condition of employment with CGI.
With 25,500 professionals, CGI is one of the largest independent information technology services firms in North America, providing end-to-end IT services and business solutions to clients worldwide. CGI provides a full range of IT services, including consulting, systems integration, and the management of business and IT functions.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full time permanent members start on the first day of employment and generally include a minimum of 3 weeks vacation, profit participation and a stock purchase plan.
We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
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